Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Service is amazing and has been a life saver
I was recently a bad dog mom and bought a bone that was labeled for dogs at grocery store. I gave the bones to both my dogs while I cooked dinner thinking it would be similar to a marrow bone that they have all the time. Turns out I was completely wrong and both dogs are both bones. Roxy was throwing up bone fragments the next day so I took her to the vet immediately. Because I have nationwide insurance I was able to schedule an X-ray to make sure her bowl wasn’t perforated and start roxy on a round of antibiotics and antiemetic as a precaution. I really appreciate all the help from nationwide and it is a relief that when accidents happen I have insurance so my dog can have the best care.
Insurer: Nationwide
By: Catherine
HORRIBLE, HORRIBLE, HORRIBLE COMPANY!!!
This is the worst company I have ever dealt with. They are more than happy to take your money on your premiums but when it comes to paying claims they will look for any loophole and deny every claim! I even talked to a representative prior to purchasing this policy about specific coverage and then when I tried to submit a claim they denied every one citing pre-existing condition. In addition if your pet gets sick with the same thing more than 2x in an 18 month period they won't pay. Steer clear -- save your money!!
Insurer: Pets Best
By: Linda
Worked out fine for us
Worked out fine for us. There was a delay due to a large volume of claims, but, we were notified about it.
Insurer: Pets Best
By: Mark
The claims process was quick and easy
The claims process was quick and easy. I did the whole process in less than 5 minutes and the claim was paid directly into my bank account within 5 calendar days. Impressive.
Insurer: Pets Best
By: Coreen
Response time was great!
I recently took my dog to get his yearly vaccination shots. The claim process was simple and the response time was great! The amount covered was easily understandable. If you have a pet, Pets Best is indeed the Best!!!! I would and have recommended Pets Best to everyone I know with a pet.
Insurer: Pets Best
By: Donald
It's always so easy to file a claim
It's always so easy to file a claim, fast response and reimbursement. Maybe Human's insurance companies should learn from pet's insurance companies?! ??
Insurer: Pets Best
By: Elisa
Easy to use
Easy to use and fast processing.
Insurer: Pets Best
By: Joseph
All of my experiences have been positive
All of my experiences with filing claims with PB have been positive. If I ever have a question I call and your rep is always very helpful. I've told many people about you :)
Insurer: Pets Best
By: Cynthia
The best User friendly process ever!
This was the easiest claim filing process ever and I got a call from Shelley to check on Lola to see how she was doing which was really nice!! Best company!
Insurer: ASPCA
By: Mary
I wish I had ASPCA pet insurance for myself!!
ASPCA pet insurance is the best! It is so easy to use, and the turn-around time for reimbursement is so quick! The ease of submitting the claims is great because you can do everything online, and even keep track of the status. The customer service is great. I even had someone call to check on how my dog was doing. So happy I chose ASPCA pet insurance. :)
Insurer: ASPCA
By: Kelly