Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Thanks For Helping, Just Wish The Process Was a Bit Faster
From a non-business perspective, overall, thank you very much for proving my money hasn't been wasted these 6 months. I really appreciate the financial relief that your service has provided for this visit. On a strictly business review process I wish there was more translation of the progress of a claim and/or the process was faster. I waited nearly a week just to see if the claim was received correctly. (I did not receive even an auto-message to say it was received). Then I waited about 2-3 weeks to see what was happening with the policy. I would have preferred regular updates as a new customer as it made it really hard to prepare financially.
Insurer: Nationwide
By: James
Great service and timely corespondence
Nationwide Pet Insurance is easy, quick, and shows compassion for the safety and health of your pet.
Insurer: Nationwide
By: jess
They are fantastic
They do a great job and are very efficient. Nice to have people care about animals
Insurer: Nationwide
By: Beth
Two for the affordable price of one!
Nationwide pet insurance is truly exceptional. I get both my preventative care and emergency care for my dog, all under one roof. Filing claims are quick, painless, and very fair. I recommend this insurance plan to all my pet owner friends. It is TOTALLY worth it :). Thanks Nationwide for taking such great care of myself and my pet Max!
Insurer: Nationwide
By: Rene
Incredible experience
We are so pleased with Nationwide and our plan. Great customer service, however, we never need to call as all claims are done online and no issues. I cannot recommend Nationwide more.
Insurer: Nationwide
By: Richard
Very very happy with Nationwide
I can’t say enough about your company. I have two dogs. The ease with submitting a claim & getting payment in return is amazing. Will always stay with you. The customer service is phenomenal & very knowledgeable.
Insurer: Nationwide
By: Stella
Wonderful! Pawsitively awesome!
Embrace is always great in their communication about our pet and our claims. They are processed promptly, and it is well worth the money! So glad we picked them over other pet insurers. They're pawsitively great!
Insurer: Embrace
By: Rebekah
Trupanion, changing the reputation of insurance companies, one claim at a time.
After extraordinary expenses with my last dog, I took my vet's advice and obtained pet insurance from Trupanion 8 years ago when I adopted my current little guy. Just knowing that we have that coverage is security, and on the rare occasions I've needed it, be the amount large or small, my claims have been handled easily and expeditiously. [My vet even faxes the form in for me, when technological challenges preclude my uploading forms from my own equipment.] My latest request was received and resolved by Trupanion literally in two days! I couldn't be more satisfied with this company.
Insurer: Trupanion
By: Barbara
Must protect your pets. Embrace insurance gives you peace of mind, and encourages good pet care.
very pleased with the communication and response. Prompt and excellent response to claims and questions.
Insurer: Embrace
By: Arlene
Thank you for acknowledging the emotional impact of a difficult situation.
We would like to thank the associates from PPU for your excellent service in handling our claim during a very emotional time. Our Skipper was a big part of our family and having pet insurance gave us peace of mind to know that we could always give him the best chance when the unexpected happened. The associates from PPU, have always been professional, empathetic as well as efficient. Thank you for acknowledging the the emotional impact of a difficult situation.
Insurer: Pets Plus Us
By: Angela