Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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LOOK NO FURTHER! Healthy Paws go above and BEYOND!!
LOOK NO FURTHER!!!! I did a lot of homework when getting insurance for my baby, Lola a boston terrier and I made the RIGHT choice using Healthy Paws. They are beyond easy to work with it, they never argue over claims, which I have heard nightmare stories from friends with other companies. You simply upload a pic or pdf of the bill and usually within days you see the reimbursement in your bank account! Small yearly deductible and they pay out 90% reimbursement! I cannot stress enough truly what an amazing company Healthy Paws is!!! Not only have they allowed me to keep my Lola alive, when I financially wouldn't be able to, but they go above an beyond like sending follow up emails asking how she is doing after a surgery. I was shocked the first time this happened! If only my insurance was this good!!! Lola loved to play and loved to play hard! From fracturing two of her legs at different times, to needing cataract surgery with several follow up eye surgeries due to complications, needing acupuncture, right down to needing spin surgery because of inflamed discs in her back that were eventually going to paralyze her. That one surgery alone with her MRI was over $12k! Every time, she bounced back with flying colors like nothing happened, thanks to the amazing health care she received! Every doctor swore she had more than 9 lives! This month was more difficult than ever before, her eyes had failed and now 100% blind and was about 98% deaf and started to have seizures, which we believe was due to a tumor. Her quality life was rapidly declining and her last night with me she had 17 seizures and possibly a stroke, leaving me no choice but to let her go to doggie heaven. I submitted her last medical bill from the care she received that day while making that horrible decision and a few days to follow, I received an email from Healthy Paws telling me how sorry they were for my loss and even covered the expense of her euthanasia! Which I couldn't believe! And to go above and beyond, they alerted me that they automatically cancelled her insurance plan and will reimbursement for the prorated month. What company would do that?! Most companies would hope you would forget due to the craziness and try to get a few more auto-payments out of you, but NOT Healthy Paws!!! I LOVE LOVE LOVE LOVE you guys, thank you for making all these horrible and difficult times easier! I promise one day when I get a new fur baby, you will be on my to-do list!
Insurer: Healthy Paws
By: KATHLEEN
They were easy and great to work with.
They have all different types of insurances to buy for your pet. I had a claim and they were very easy to work with. I submitted my claim 3/13 and was finished/received everything by 4/23. Excellent service Thank you
Insurer: Hartville
By: Joshua
Good coverage, great people
On the whole I think the ASPCA Pet Insurance is very good. I would like to see more coverage at the basic level for wellness, including more/better vaccine coverage. The staff of this company are the best, and it is always a pleasure dealing with them. The web site is very easy to use, including submitting claims online, and they process the claims quickly.
Insurer: ASPCA
By: Karen
Our dog has had numerous illnesses and ASPCA has stood by us.
our dog has had several may illnesses and has needed surgery on 2 occasions. he has had gall bladder stone surgery, back surgery and a severe gastro- intestinal virus. working with ASPCA has been what we expected and we have been fortunate to carry this insurance for our Chase. thank you.
Insurer: ASPCA
By: bob
Get this insurance
Very good service
Insurer: Nationwide
By: Edward
Excellent Dog Insurance For Peace Of Mind
I have had nationwide insurance for many years, by far the best one out there my finance had brand B insurance that was not even close to my coverage, easy to work with nationwide
Insurer: Nationwide
By: John
Man's Best Friend's BFF
I knew when I adopted my cat that I needed pet insurance for him. One day, I decided to go go seeking quotes for pet insurance. I eventually selected ASPCA Pet Insurance for what they had to offer for the price. And wow did it ever. Three months after buying coverage, my cat ended up in the emergency veterinarian hospital with a blood clot in his urethra. Four months later, he would have a second visit for similar symptom issues. Both times, ASPCA Pet Insurance came through with flying colors. I was so happy with the service and the results, I told my neighbors about getting pet insurance, and specifically getting ASPCA. One of my neighbors has done that for their pet, based off of my cat's situations. I can't recommend ASPCA Pet Insurance enough.
Insurer: ASPCA
By: Vera
Excellent Customer Service
She immediately saw a problem that I had done.....registered one dog twice. She fixed it and handled everything perfectly. I could not be happier with their customer service
Insurer: AKC
By: Mary
So happy I purchased pet insurance. Nationwide allows my family to have peace of mind for or dog!
Customer service is always friendly and helpful and the claim filing process is simple. Thank you Nationwide!!
Insurer: Nationwide
By: Marybeth