Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Doesn't cover enough
I would not recommend Nationwide to other pet owners. Pros: the claims process is easy and through an app. Confirmation emails and payouts are sent in a reasonable amount of time. Cons: the application process was not transparent. Nationwide asked for reasons why my pet had visited the vet recently, without telling me that those would become her "pre-existing conditions." Consequently, they covered very little of our costs for routine care. Additionally, preventative care is not covered. This plan was not worth the cost and we will not continue coverage.
Insurer: Nationwide
By: Kaity
Great company!
It’s a great company and I have had no problems with them. This is my second dog that i’ Had insurance on.
Insurer: Nationwide
By: Yolande
Insurance makes my dogs care my first choice instead of worrying about the cost.
I love nationwide i refer all my friends to it for vet insurance.
Insurer: Nationwide
By: Emily
Claims could be processed faster
I accidently hit my dog which required a trip to our normal vet and the emergency vet. My total for those visits was significant and I submitted my claim the following day. As I'm planning a trip abroad in a few weeks, I called several times to see if my claim could be pushed forward, and was told each time "claims can take up to 30 days to process". For a reimbursement policy, this does not meet expectations; if a claim is emailed it should be able to go through a few filters and be auto-paid. This time frame should be reviewed as this may be high in the industry. Other pet insurance carriers provide direct billing by providers removing the reimbursement component; if this isn't possible, reimbursement should happen within 7 days of claim receipt.
Insurer: Nationwide
By: Natasha
Nationwide Pet Insurance is good but getting very expensive.
Nationwide Pet Insurance is very efficient and I have no complaints.
Insurer: Nationwide
By: Barbara
some cut reps need sensitivity training
service in general is very good but some of the phone reps definately need to attend a sensitivity training course.
Insurer: Nationwide
By: Richard
Best Insurance Company Ever
This insurance is the best company ever. They make submitting a claim easy and painless. I called to make sure the service my vet recommended me was going to be covered and it was, so then all I had to do was make sure I submitted the vet visit notes along with the bill and the check came in the mail the next day. I now leave a copy of my insurance claim with my vet and just sign it every time I need to come in. It's fantastic!
Insurer: Nationwide
By: Thea
very thankful to have Nationwide on Jack's side .
Thank You for your timeliness is response
Insurer: Nationwide
By: Debbie
They are fabulous!
I recommend this insurance company whenever I have the opportunity! They are great and I was so lucky to have them recommended to me!
Insurer: Nationwide
By: Judy
Amazing service!
We are so lucky to have insurance for Louis through Nationwide. It has been worth every penny and we’ve been reimbursed so easily without issue every time we’ve filed a claim. A couple of years ago he had to have emergency surgery and it was so nice to know that paying for it was one less thing we needed to worry about. The customer service we’ve received any time we’ve called has been stellar.
Insurer: Nationwide
By: Brooke