Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Simply the Best
Since we’ve had other insurance with previous dogs, we are knowledgable. This company delivers on what you pay for. No quibbling about claims. Simple paperwork. Love them!
Insurer: Embrace
By: Vicki
Amazing company!
I have had pet insurance before and have been frustrated and disappointed. We got pets best insurance when we got our new puppy. I chose the 90% coverage w/$250 deductible with no lifetime cap and also included some preventative medication. Unfortunately, I've had to file 2 large claims! One for intestinal blockage. He ate a piece of a toy. The second claim was for a very serious dog bite that nearlu killed him. The vet bill was over $10,000.00. The company was recently acquired so I was concerned they would find a way to decline my claim. They paid it! (they took a bit longer than the first claim but there were a lot of charges and records to review.) What a relief! We are still working on rehabilitation but knowing pets best took care of us really is a big relief! We will be getting a new puppy next week and I will, immediately add him to our policy!!! I have referred pets best to many of my friends.
Insurer: Pets Best
By: CHERYL
I would recommend Nationwide to a friend for their pet insurance.
We have been very pleased with the ease of filing our claims, the reimbursement process and the customer service whenever we have had questions. We would certainly recommend Nationwide to anyone looking for insurance for their pet.
Insurer: Nationwide
By: Debbie
AMAZING! BEST CUSTOMER SERVICE!
Healthy Paws is THE BEST! My dog is 1 year old & had to get ACL surgery. They made it such an easy & smooth process! They paid directly to my clinic & there were absolutely no questions asked. I HIGHLY recommend them!!!!!!
Insurer: Healthy Paws
By: Kayla
Thanks, I was presently surprised on how easy it was to file a claim.
Very professional and user friendly!
Insurer: Nationwide
By: Mike
Nationwide is excellent pet insurance.
Nationwide is excellent pet insurance. Their customer service reps are knowledgeable, friendly and answer questions or take care of problems with only one call. The claim process is easy and explanation of benefits clear. My only negative comment would be that the policy year benefits are not high enough for serious disease. My cat was diagnosed with intestinal small cell lymphoma. The diagnosis was a long and expensive process. The costs were higher than the yearly benefit resulting in additional out of pocket expenses for me.
Insurer: Nationwide
By: Joanne
Slow customer response after a call
I called for help to reset my password. I was on hold for 20 minutes and then told they would have to call me back the next day. We agreed on a time and still haven’t heard from the company.
Insurer: Nationwide
By: Madelyn
Nationwide Pet Insurance has been amazing and helpful!
I am so thankful for Nationwide Pet Insurance. They have been so helpful with the billing. Amazing company!
Insurer: Nationwide
By: Dawn
Great all the way around
We have had Embrace for several years and have always found them to be easy to wok with and both prompt and helpful in settling claims. Our pet has had a couple of significant medical issues and dealing with Embrace has always been one of the very least stressful parts of dealing with the pets issues. Their rates are reasonable and their service is excellent, what more could you ask!
Insurer: Embrace
By: Pamela