Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Love nationwide
We love nationwide! Great customer service and great coverage. It eases our minds when we have to take our boy to the vet knowing nationwide has our backs! Thanks nationwide!
Insurer: Nationwide
By: Megan
Claims, Sincere caring, best insurance company
My Rosie who is a morkie, just gave birth to 3 beautiful puppies. Nationwide was there for me through the pregnancy, the birth, and the small issues after the birth. I could have called them 24/7 they were never closed. Which was great at night or the weekend when my vet wasn't there. they listened to all my questions, helped me with such care and kindness, and called me to follow up to see how Rosie was doing. Who does that!!! I am so satisfied with all your help at nationwide, I wish I could find insurance like this for my own health insurance. Thank you to all of you that helped me get through Rosie's very intense and exciting time. The puppies are doing great and sooooooo cute. I am keeping all of them.
Insurer: Nationwide
By: Nancy
My girls were saved by healthypaws THANKS & blessings
I am so thankful that I chose Healthy paws for my dogs Annya and Belen. Never wanted something bad happen but it did. Sadly the young one was diagnose with chronic liver diseases, and since then so many bills so much pain trying to save her. She wa suffering and now seems that she is better. HEALTHY PAWS has being there, prompt fast, with the claims, supportive, am wordless they save my girls life, my life too. She is not out of the woods, but we are trying. E celle t customer services. STRONGLY recommended, and I tell at the dog pars and friends about HP. 100 stars for them.
Insurer: Healthy Paws
By: Elizabeth
Fabulous Service with Great Benefits
I am very impressed with the level of service and coverage we have received on our labradoodle who seems to have to be at the vet every week. Claims get paid immediately and a check for a good percentage gets sent within the week. Constant updates are provided about the status. Excellent coverage for my 2 year old doodle. I always recommend on social media to all dog groups. I’ve used them for all of my dogs.
Insurer: Hartville
By: Caryl
The best Pet Insurance
Health Paws Pet Insurance is the best. My pets and me thank you and greatly appreciate Healthy Paws Pet team for quickly process our claims that helps to put me financially peace of mind while I try to put my baby back to the healthy and happy dog again. Their customer service is best. I would recommend Healthy Paws Pet Insurance to all the Pet’s parents.
Insurer: Healthy Paws
By: Jenny
Expensive but worth the piece of mind knowing that Sophie is getting great coverage
Excellent service and coverage. Would highly recommend
Insurer: Nationwide
By: Ronni
Best decision I’ve made
I’ve had healthy paws insurance for my dog since I adopted her two years ago. This was one of the best decisions that I’ve ever made concerning my dog. She started having issues that were similar to lymes disease but she wasn’t responding to the usual medication. A month and a half later and many thousands of dollars we now believe she has lupus. Healthy paws has been with me every step of the way and has not once questioned a claim I’ve submitted. I can’t say enough good things about them, they’ve prevented me from having to make an incredibly difficult decision between what’s best for my girl and what I can afford.
Insurer: Healthy Paws
By: Robert
We are so thankful to have your support in caring for our girl.
Thank you for the email to check on Kacey. We are so grateful that we have a provider that truly cares about our animals and is there to help support us when she needs medical care or just preventative care.
Insurer: Nationwide
By: Lisa
Amazing as always
Amazing as always. Poor Bella got sick and needed to see the vet immediately. An hour later she is on the road to recovery and our bank account in $450 lighter. But we were smart enough to purchase health insurance from Pets Best the day we brought her home. The vet knows to give us an itemized receipt and along with the proof of payment we sent a scan of everything via email in to Pets Best. POOF! Immediately get a response, it's being processed and within a week my Bank Account regained 80% of the $ weight it recently lost. Doesn't get easier than this. If only our own health care coverage processes were so simple.
Insurer: Pets Best
By: Jennifer