Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Slow claim proccessing
Insurance is good for wellness. I gave a low score because it takes them over 30 days to process claims. Other carriers are much less.
Insurer: Nationwide
By: Leroy
A Great Experience
Healthy Paws was there for every step leading up to and after our dog's surgery. They were helpful in explaining our benefits and prompt in paying the claims. Their follow-up to see how Bella is was a very welcome surprise. I've dealt with insurance companies my whole life, medical, auto, etc., and have never experienced this kind of customer service. It was wonderful.
Insurer: Healthy Paws
By: Nancy
Easy to submit claims and very happy with reimbursements
Very happy with pets best customer service and claims process.
Insurer: Pets Best
By: Alexis
Great insurance
Great insurance, quick to refund and very helpful when you have an emergency vet visit or illness.
Insurer: ASPCA
By: Matthew
I wish MY insurance was as good as Pet's Best!
I had my new puppy covered before I actually picked him up. Am I glad, YES. It turned out he had a life threatening condition and had constant visits to the pet emergency room. He's been on medication ever since and has had a very big surgery. Without Pet's Best I don't know how I would have survived financially. They are very efficient processing claims and I can't say one negative thing about them. I'm so glad I found Pet's Best.
Insurer: Pets Best
By: Elizabeth
It pays for itself!
I have been very pleased with the embrace policy. I have the wellness plan and it has covered all my claims . It is very easy to file claims & I just wish I had taken out the policy sooner.
Insurer: Embrace
By: Elizabeth
Nationwide is on my side
Nationwide reps are awesome! Always available to answer any questions with a smile! So happy I switched to NW!
Insurer: Nationwide
By: Theresa
Embrace is great
The first few years I didn't need to use the sickness/accident claim. Over the past six months I have had to use it several times. It has been easy to submit claims, and the turnaround time to approve and pay the claim has been excellent. I was surprised with how much Embrace covers. I am very happy with Embrace and would recommend it to anyone.
Insurer: Embrace
By: Diane
TRUPANION is THE BEST pet insurance from A to Z!!!!
TRUPANION is as AMAZING pet insurance company! We are so lucky to have found TRUPANION for our fur babies!
Insurer: Trupanion Canada
By: Lenna