Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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EVERY person I have ever talked to has been more than wonderful, I would say spectacularly supportive!!!
I would definitely recommend Nationwide to anyone who wants to get insurance for their pet. What amazing customer service!!! I don't know how they do it. I guess they all LOVE animals as much as I do. My little rescue cat developed stomatitis, a terribly painful condition. My vet tried to treat it for 4 months with steroids and antibiotics, but that didn't work. So he removed all of her teeth, poor little thing. I had a bill that I couldn't have paid for if I didn't have Nationwide insurance. They paid without any questions asked. I am so very grateful!!!! I've had many animals in my 67 years, and I've never had pet insurance. But I'm so glad I discovered Nationwide (recommended by my vet tech). Can't imagine what I would do without them! If only MY own medical insurance was a fraction as good. Love you Nationwide!!!!
Insurer: Nationwide
By: Patricia
Claim processing time take way too long in my opinion.
At times when quite a lot of money has to be paid to get help for a sick dog can add up to quite a bit, and then not getting claims processed in a shorter period of time (mostly almost a month, if not a month), takes a toll on other spending. Charges for the insurance comes always promptly, but not the payments for the claims. Not good :/ Yet, I do appreciate communication from the insurance company to hear how my pet is doing after an illness, and for that I give 10 points :)
Insurer: Nationwide
By: Marianne
Easy Peasy
Submitting a claim is very easy and payment is quick.
Insurer: Nationwide
By: Janet
Trupanion is truly wonderful to work with!
In the couple of years I've worked with Trupanion, I've only had great experiences. Each time I've called, I've always gotten through very quickly. All the customer service representatives have been extremely polite, helpful, and caring. They ask how my cat is doing and to give them a hug. Makes me smile. It's so easy to file a claim! I always get a quick response via email that the claim has been received as well as the final outcome of the claim. I really appreciate working with such a great company, my cats are like my kids and it's clear that those who work for Trupanion appreciate that special human/pet bond. Thank you!
Insurer: Trupanion
By: Robin
Solid Pet Insurance Company
I have three dogs, ages five thru 15. ASPCA is a good solid company and I will continue to keep my “pups” insured thru them. Their agents are very personable and eager to help. Filed claims however can take two to three weeks to get processed...
Insurer: ASPCA
By: Catherine
Has denied all medical claims
All submitted medical claims have been denied. When you call for information to buy the policy they make it sound like great deal.
Insurer: Nationwide
By: kelly
Oh my gosh, you guys are awesome, that was so nice of you to check on Snickers! It's is such a help to have help with his costs!
I'm so thankful to have you guys to help me with his expenses. It is so nice that you care enough to check on him! Thank you!
Insurer: Nationwide
By: Shelli
easy to work with and great coverage
Everything went well with the claims and it was easy and quick response times
Insurer: Nationwide
By: Karen
Duncan's mom loves Nationwide
Nationwide is the 3rd company I've had experience with regarding Bailee and the first for Duncan. It will definitely be the last and best for both. Easy to file claims and quick processing makes it easy to keep track of them.
Insurer: Nationwide
By: Nadine
Thank you
We love nationwide. Thank you for helping us with our furbaby.
Insurer: Nationwide
By: Shannon