Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great service and coverage
I love Nationwide and would not choose any other insurance provider for my dog. Their services are very easy to use and they cover everything I need them to. My only complaint is that sometime it takes a while for claims to process, but ultimately, I am very happy once they go through.
Insurer: Nationwide
By: Amanda
One of the Best Investments We've Made
We are so pleased with the insurance plan we have for Bear. The Wellness Plan is a huge help with Vet Bills for vaccinations, prevention meds, and any other situation that comes up. It has more than paid for itself every year we have had this policy. Submitting claims is easy and we feel we are able to provide our fur baby with the care that he needs to keep him healthy and happy. We have recommended this policy to all of our friends with pets.
Insurer: Nationwide
By: Charles
my other dog would be alive if I had known about this insurance
We’re satisfied with the insurance, price, and service
Insurer: Nationwide
By: Jose
Hassle free and simple reimbursement for surgery
Quick summary: Submitting a claim with Healthy Paws is fast and easy and reimbursement took only 3 weeks with no hassle at all. My 1.5 year old lab/boxer mix had TPL surgery which cost ~$4K. I've been a customer of Healthy Paws Pet Insurance since Sept 2018. We signed up a few months after rescuing our pup. I submitted the claim a few days after his surgery and they requested his medical history which I provided a day later. The reimbursement was promptly posted to my bank account within a few days. Within 3 weeks of my pup's surgery, I was reimbursed 80% of the costs less a $250 deductible. What would have cost me $4K ended up costing only $1K. I had written off the $4K assuming there was going to be some insurance loophole as to why it wasn't covered under his policy. But, Healthy Paws reimbursed me with no problems at all. I recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Larry
Prompt Claim Processing
Claims processing has always been prompt and fair and telephone reps have always been patient and informative.
Insurer: Nationwide
By: Pat
Wonderful in all aspects
Pets Best has been wonderful in all aspects. They process claims quickly and pay quickly. I am very grateful that I have the coverage.
Insurer: Pets Best
By: Molly
I recommend Pets Best
The process of filing a claim is very easy and the claims decision is done very quickly and fairly. I would recommend (and have) Pets Best to other pet owners.
Insurer: Pets Best
By: Kim
This is the best and easiest insurance I have!
I would recommend this to any pet owner! It’s so simple to use with the app for claims. Everyone is so kind. We get wonderful emails “notes”, quickly paid claims. It’s a win!
Insurer: Nationwide
By: Pamela
great coverage, fast and easy to submit claims and get reimbursed
I am so glad that I got HealthyPaws insurance for my dog while she was a puppy. Insurance has saved me thousands of dollars as she developed chronic urinary tract infections that led to kidney issues. Because of the coverage, we were able to catch these problems early, could afford aggressive testing and treatment that saved her life. Now that our dog is healthy but requires numerous daily medications to manage what turned out to be an autoimmune issue, HealthyPaws' 90% coverage and FAST claim review and reimbursement process is a godsend. The app is easy to use - I take a photo of the vet bill before even leaving the office, and am reimbursed by direct deposit within days.
Insurer: Healthy Paws
By: Isaac
Prompt courteous service; knowledgeable staff
I have insurance for two cats. The plan covers a wide range of services. I like that it includes a preventative care option. It was a nice touch that someone called to ask how the cats were after their checkup. The customer service reps are very nice.
Insurer: ASPCA
By: Geralyn