Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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We are very happy with you!!!
We have been very happy with our over all customer care, we really appreciate when we have a baby that has been sick they ask us how they are doing.
Insurer: Nationwide
By: Bev
Well done, with one suggestion...
I'm pleased with everything, although when a claim is denied because something is missing, I would love it if you would just tell us what we need to send.
Insurer: Nationwide
By: Jon
Nationwide customer service has tremendously improved
I have been a customer for over 10 years and have seen a significant improvement in your process when submitting claims. The turn around time has decreased, status is provided throughout the entire process and you also follow up to ensure satisfaction and inquire about my pet. Thank you for the changes you have made. They are noticed and appreciated.
Insurer: Nationwide
By: GILDA
Great Company
This is a great company. We have insured 5 dogs over the years. We began when it was VPI and loved the coverage and service. We've been pleased that Nationwide has continued that pattern of exceptional service.
Insurer: Nationwide
By: Jeanne
I am so glad I chose nationwide, I have been pleased with the set and the timely refunds.
I am so pleased with Nationwide.
Insurer: Nationwide
By: Andrea
Very happy with Pets Best
Very happy with Pets Best. Easy, quick process. Pets Best keep me informed throughout the process.
Insurer: Pets Best
By: Kevin
Amazing coverage
Amazing coverage with a more than excellent customer service !!!!
Insurer: Pets Best
By: Samir
Very pleased with the process
I was very pleased with the process. I just submitted the claims and was contacted within days. I was contacted a few days later with the results of my claims. Very prompt notification. Thank you
Insurer: Pets Best
By: Maria
This is the best insurance we have used!
This is the best pet insurance we have used. The claim is easy to make, it was fast, and the payment was easily transferred directly into my bank account. Everything the representative told us was true (and my husband and I were VERY skeptical after the last company we tried). We have told everyone who asks us about how easy this company is to deal with. Thank you!
Insurer: Nationwide
By: Cindy