Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Worth every penny
Nationwide has been easy to work with and very fair in their claim findings.
Insurer: Nationwide
By: Travis
quick, painless, and generous
i am so incredibly grateful to have nationwide as the pet insurance provider for my 12 year old dog. it makes difficult times with a pet's health issues slightly less painful, at least on the financial side. nationwide has been quick in processing my claims and have stuck to their promise of reimbursing the 90% without giving me a hard time.
Insurer: Nationwide
By: tsvetana
Nationwide to the rescue
Nationwide processed my claim and sent funds quickly. Knowing that Nationwide has Jethro covered, Jethro's vet and I can make care decisions based on Jethro's needs - not my wallet. He's my bud, and i'm grateful be his hooman.
Insurer: Nationwide
By: Erin
Easy claim process
Simple claim process. They are there when you need them.
Insurer: ASPCA
By: Tony
Amazing Customer Service
Nationwide is amazing with their customer service. The ease of submitting the claim, the quick turnaround to receive your money makes having the insurance a must. If I have a question it is answered and if there is an illness involved they calm and sincere sympathy is felt and appreciated.
Insurer: Nationwide
By: Tammy
Best pet insurance ever!
I have ASPCA coverage for both my dogs and am very grateful that I do. I ease of submission of claims, the acknowledgement from the company that they have it and working on it is all so reassuring. I have found the coverage to be the most generous of any insurance I have checked out and know that in catastrophic circumstances ASPCA has my back.
Insurer: ASPCA
By: Valerie
Very Easy!!
Been extremely happy with my pet Insurance. So easy to make a claim. After a vet visit I just enter all my info online. Usually within a couple weeks I have my insurance check. I wish my own insurance was this easy!
Insurer: Nationwide
By: Bruce
I will only ever insure my pets through Nationwide.
Nationwide is by far the best insurance company for pets. They seem to be the only company that understands that pets are not just pets, they are family. Excellent customer service with speedy resolution of claims. My wife and I have used other companies for our pet insurance, but never again will we look beyond Nationwide. Hands down, the best company.
Insurer: Nationwide
By: Matt
Easy to file claims
The company is very helpful and easy to file claims with and a very speedy return.
Insurer: Nationwide
By: Lee
Thank you for making me a confident client!
Every rep I spoke with was helpful, understandable, and knowledgable. After letting me know additional medical records were needed the claim was paid out very quickly. Thank you for helping me care for my fur baby!
Insurer: Nationwide
By: Alessandria