Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Nationwide's claims adjusters will find the easiest way to save the company money and doesn't care about the pets or their owner
It's abundantly clear that your claims adjusters only care about saving money for Nationwide. Nationwide is a multi-million dollar company that teaches its employees to pinch pennies so that it can get away with providing its customers the least amount of money. Yet, when i call your customer services representatives claim that they are doing everything they can to give me back 1/3 of the cost of the vet appointment. I am so heartbroken and disappointed. I wish I had done more research seven years ago when I was looking for pet insurance.
Insurer: Nationwide
By: Mary
Embrace is a great insurance. No problems & easy to work with.
I am very impressed how my claims are processed. No problem to get pre-certification for surgery if needed. Takes the stress out of it. The only thing I would say would be nice to have would be, if it was made more clearer that when Embrace covers holistic vet bills, that the holistic medications or herbs that are prescribed are not covered. I was kind of suprised with that. Considered they are so much cheaper than getting conventionell meds for same conditions. Otherwise love the insurance. Thank you, Embrace!
Insurer: Embrace
By: Gabi
Comforting, understanding and compassionate
The best customer service ever. Those who are in this position are pet owners and totally get how we feel about our fur babies.
Insurer: Embrace
By: Tami
Provider is slow in response and not caring of insured pets.
Absolute terrible customer service. Took 2 months for them to realize I had sent in all requested paperwork, after submitting/ emailing it 3 times. Then, once the paperwork was "glanced" at Trupanion decided it was a "pre-existing" condition even though the pet had never displayed remotely similar issues before.
Insurer: Trupanion
By: Stephen
Awesome
So my French bulldog started having cluster seizures, she spent 8 days in hospital.. she had MRI she had some abnormality in her brain.. called trupanion they helped and were so happy to help with loca bill.. thank you so much.. my baby doing well 🙏🏼🐾🐕
Insurer: Trupanion
By: Juan
Thank you Nationwide😊
Your personnel have always been very helpful and efficient. This is the first time I have bought insurance and it is well worth it. Again thank you and so does Zoey🤗
Insurer: Nationwide
By: Carol
We always get exceptional service when we file claims.
We have only received exceptional service when we have filed claims. I can only say good things about your company. I do recommend you to my friends.
Insurer: Nationwide
By: Tami
The BEST Pet Insurance Coverage EVER!!!
If you are shopping for pet insurance look no further. Go with Healthy Paws! They are the best out there and I have been with others so I know. I have told waiting rooms full of pet parents about how great I have been treated by Healthy Paws. No pet owner EVER wants to say they can't do something to help their beloved pet because the treatment was too expensive. If you have this insurance you will NEVER have to say that and Healthy Paws will never let you down. My beloved Golden Retriever, Cali, recently passed away. She was covered by Healthy Paws. When she got cancer they were there every step of the way helping me cover the vet bills. I will be FOREVER grateful to Healthy Paws for coverage. I have 5 other pets covered by them and I sleep well at night knowing I have the BEST pet insurance out there! Thank you Healthy Paws!
Insurer: Healthy Paws
By: Cherri
He’s much better.
Nationwide did a great job in communicating with me and keeping us informed.
Insurer: Nationwide
By: Lawrence