Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Max
Review time could have been better. Outcome was good.
Insurer: Nationwide
By: Eve
Embrace Insurance is the best!
Always responsive and they turn around the claims quickly. I always recommend Embrace Insurance to my friends and family.
Insurer: Embrace
By: Linda
No regrets buying this insurance!!
The coverage is excellent. The claims process is simple and efficient. When I have called to ask a question the associates have always been helpful and kind.
Insurer: Nationwide
By: Lori
Very impressed with service
Couldn't be happier with the service Nation Wide has provided us with claims.
Insurer: Nationwide
By: Elaine
Great company to do business with.
This is a wonderful company. They were one of the companies our vet recommended. Their assistance with all our vet bills has been a life saver. They have covered virtually everything we encountered with our Sophie. I could never envision doing business with anybody else. I am so glad we got pet insurance through Nationwide. If you don't have it, get it. Thank you.
Insurer: Nationwide
By: Carl
We love the protection and care we get from Nationwide Pet Insurance.
Since starting our policy we have had nothing but a great experience. Any question are answered in short order and the coverage is great.
Insurer: Nationwide
By: Amy
great insurance
Nationwide is awesome! I had to make multiple claims when my dog was sick and they paid everything after my deductible was met. They completed our claim very fast and was reimbursed within 2 weeks!
Insurer: Nationwide
By: jessica
The Best Service Experience I've Had With Any Service Organization
Our dog, Dayton (he ain't nothin' but a pound dog), has been insured by Embrace since we brought him home from the Los Angeles Animal Services facility many years ago. Although we had ten doggy "kids" over the preceding thirty years, we had not insured them. After an expensive experience with the tenth, we decided to try Embrace. Embrace made the enrollment process clear and simple. After Dayton's health was assessed, we had an opportunity to look at the coverage, to asked questions, and to receive a quote that represented precisely what we paid. Over the years, we've submitted a number of claims to Embrace, each of which was promptly acknowledged and shortly thereafter paid. There were no arguments nor any technical "outs" asserted by the company. They stand behind their policy and, in my opinion, display the kind of integrity that is becoming scarcer in the customer service world, whether it be insurance or roofing. In short, I could not give a higher recommendation to anyone who cares about their pet, wants the best for them, and is conscious of just how expensive "the best" can be.
Insurer: Embrace
By: Mark
Great service!
This has been a great policy for my Annabella. Service is great and payment is timely.
Insurer: Nationwide
By: Jacqueline