Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Lost or missing statements.
Agent receives claim w/o vet bill, please call Vet clinic directly for dup copy instead of sending client email. I've missed out on some legitimate claims bc of expiration date. Thanks.
Insurer: Nationwide
By: Henry
So glad I signed up.
Always great customer service. I haven't been able to use the online service, still need to try with my new phone. I don't have a computer at home. So glad I joined. Just signed up the stray I took in.
Insurer: Nationwide
By: Carrie
Easy & No Guessing
There have been no surprises with Healthy Paws. They keep you in the loop on the status of your claim, every step of the way. You're able to submit & forget - focus on your pet's health and then a check arrives in the mail! I am SO glad I signed our Bella up for Healthy Paws and I would do it over and over again in the future! Thank you Healthy Paws!!
Insurer: Healthy Paws
By: Mallory
Our Cats are Very Important to Us (Retirees) & Embrace Helps the Cats and Us Stay Healthy & Happy
Over the years we have done whatever was necessary to keep our pets healthy as they ARE part of the family. When we found Embrace several years ago, it has helped us continue to enjoy our pets as we entered retirement. Service is outstanding, fast and fair.
Insurer: Embrace
By: Jack
Keep up the good work.
I have been completely satisfied with Nationwide pet insurance. My claims are paid in a timely manner & when I phone with questions your reps are very professional & friendly. I always throw your name out there when talking with pet owners.
Insurer: Nationwide
By: Edythe
Extremely Satisfied
Smartest move choosing Nationwide Insurance. Great coverage, easy claim filing, quick reimbursements, easy online site. Very pleased highly recommend
Insurer: Nationwide
By: Susan
Helpful
Your agents are very helpful. Jinx got his paw fixed. Nice agents, very knowledgable.
Insurer: Nationwide
By: Edit
I very pleased with your Accommodations
At first I was not too happy, how ever I have learned how to file a claim and it’s very useful to have your pets covered with insurance
Insurer: Nationwide
By: Audrey
Very kind
Had questions regarding our policy and filing a claim, Crystal walked us through this process with patience. Very kind and great customer service.
Insurer: Pets Best
By: Rachael
Peace of mind during unexpected pet emergencies
When our Rottweiler needed emergency surgery that involved the removal of a section of his intestines, we were hit with unexpected vet bills totaling almost $5000. Embrace quickly approved our claims and we were able to focus on helping our dog recover instead of focusing on a financial hardship. I highly recommend Embrace if you are looking for peace of mind during unexpected pet emergencies. Our Embrace coverage has helped us many times over the years. Thank you, Embrace!
Insurer: Embrace
By: Dr.