Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great Service
Thank you so much for the great service!! The claim was handled in a timely manner with a fantastic approval!! Thanks again Nationwide!!
Insurer: Nationwide
By: Zimmerman
So grateful we choice Nationwide for our fur babies.
Couldn't be happier with the coverage and response we receive from Nationwide. This insurance helped us to make difficult decisions regarding surgeries and having someone to speak with prior to making these life saving decisions. We have Nationwide on all three of our pets which are all adopted. We always recommend Nationwide to those we meet with pets.
Insurer: Nationwide
By: James
We LOVE Healthy Paws
We purchased pet insurance for peace of mind. When an unforeseen rare diagnosis occurred (requiring costly tests and monthly medication) Healthy Paws was there! The online claim process is simple and the reimbursement is quick. They were there for support- financial reimbursement and concern for what we were experiencing. WE love Healthy Paws 🐾
Insurer: Healthy Paws
By: Sam
Almost purrfect
The claim was handled quickly and all services provided by the vet were covered, minus the deductible and copay. Yay! The only thing is that I wish it could have been done with an electronic submission instead of mailing it in.
Insurer: Nationwide
By: Linda
AKC is the best insurance for your pets
My dog, Prince Nemo was diagnosed with Cushing disease this year. I am so happy that I signed up with AKC Insurance. Prince will be 10 years old in June. He's getting older but I love him and I will do what I need to do to make his life long and comfortable. I don't want him to suffer. Without AKC Insurance I don't know what I would do. They pay most of the bill and they pay within 30 days. I don't have to worry. Thank you AKC.
Insurer: AKC
By: Jacqueline
Pets Best is the best decision
Pets Best is the best decision we made for our pets. The coverage is outstanding and the customer service agents go above and beyond every time. The process for claims is easy to understand and follow. Also, when our pet passed you automatically closed his account after the euthanasia claim was submitted it was a relief not to have to think about it. Finally we really appreciated the sympathy card sent. I'll say it again. You are the best!!
Insurer: Pets Best
By: Jolene
It's very easy to submit a claim online
We appreciate your help with our claims and in helping ease the process. It's very easy to submit a claim online especially when the documents you need can be easily uploaded through your website.
Insurer: Pets Best
By: Barbara
Service is outstanding
The service we have received over the years has been outstanding. Whenever I have called, your associates have been friendly, helpful, & have always made me feel that my 2 little dogs & I were very important.
Insurer: Pets Best
By: Sherry