Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Extremely thankful for Nationwides support
I couldn’t be more thankful for the support and care I have received. I am so thankful I finally got pet insurance and with Mack’s recent unexpected surgery, which caused so much upset, we are so thankful he is doing great, now. I am happy to have Nationwide on Mack’s side and ours. Thank you!
Insurer: Nationwide
By: Kristen
Give me peace of mind
I really appreciate the reliability of the insurance. I have never had an issue with a claim and I love the 24 hour hotline. It’s an excellent service.
Insurer: Nationwide
By: Carl
Professional, Prompt, Paid
You folks were very helpful in assisting me at a difficult time. Thank you.
Insurer: Nationwide
By: Geri
Peace of mind!
I have had to complete 2 claims since I purchased Nation Wide Insurance for Chase and found that in both cases it was very simple. I have had to deal with Customer Service once & the person I spoke with was very friendly and was able to rectify the situation within a matter of minutes and made the call very pleasant!
Insurer: Nationwide
By: Bridget
Excellent Customer Service
I had a scare with my fur baby. i had never filed a claim before and was very nervous and anxious about how to go about doing so. i called and the person was very gracious, kind and understanding. She took the information and i needed it to be approved that day which was very short notice but they got it done. i went to my vet and had her seen which turned out to be not as bad as i thought it was and in fact didn't need to file a clam. Which was a great thing. Thank goodness for that and Trupaion people for helping me through a stressful and trying time. As all pet parents know when your fur baby is sick there is nothing you won't do for them. I also appreciated the call back to see if she was o.k.
Insurer: Trupanion Canada
By: Laura
I love Nationwide
I love Nationwide insurance..they are fast with their claims..customer service is very helpful
Insurer: Pet Assure
By: Andrea
Nationwide is terrible
Not easy to file a claim. Every claim is not picked and you find a way to deny it. I feel like I’m stuck with you now but if I could leave for a different company I would. Awful customer service and you always try to wiggle out of paying claims.
Insurer: Nationwide
By: Leonard
I could not have afforded Lulu's surgery without Healthy Paws!
When I got my next dog (yorkie) after having to put down my sweet Lucy (yorkie), I knew I needed to get insurance. I spent probably $5,000 in the last two years of Lucy's life as she was in kidney failure. What I wouldn't have spent to keep her with me but I did not have ANY health insurance so I paid for everything out of pocket. My new Lulu began urinating a lot in the fall of 2018. Because I knew the symptoms and signs, off to the vet we went. It's been seven months later and she was finally diagnosed with MVD however the vet wanted to do a biopsy to be sure. The surgery alone cost $1,800 (not counting the previous vet bills) and Healthy Paws paid 90%!!! I cried as I could not have afforded it otherwise. I will ALWAYS have Healthy Paws pet insurance. The customer care and ease of reimbursement is the BEST! Thanks HP!
Insurer: Healthy Paws
By: Amy
Trupanion is great and easy to work with
Because of Trupanion I am able to afford the vet bills. With my pet having allergies he is on medication all the time. Trupanion is easy to work with and willing to answer any and all questions . Easy to put claims thru also
Insurer: Trupanion
By: Sandra
I am the poster child for why you should get pet insurance
We have two Cocker Spaniel/Poodle Mix females. Both have had some health issues and our insurance has come in so handy. Right after Easter this year, our Sadie (2 years old) began to exhibit signs of pain and difficulty walking. After evaluation it was determined that she had a disk herniate (it fully burst actually) and she had lost use and feeling of her hind quarters. Surgery in my eyes was the only option. I immediately called Nationwide and spoke to Jackie (x6480) to fill her in our what was happening and wanted to find out what was covered by our plan. JACKIE WAS AMAZING!!! She told me exactly what i needed to do, she called us to check on Sadie's status and once our final hospital bills were submitted, she filed an exception to have our claims expedited for reimbursement. I am so happy to say that our Sadie is getting stronger every day, she is now walking and running and regaining bathroom function. We would not be happier with her progress. It was so nice to not have have financial reasons impact our decisions on what was best for our girl. I always tell people to get pet insurance, they will not regret it!!
Insurer: Nationwide
By: Robyn