Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Easy!
I've had an easy time making my claims for Ruffio with you! You've been most helpful!
Insurer: Nationwide
By: Jennifer
Convenient and easy
It was really easy to file the claim using the mobile app. While the processing time could be improved a bit. overall experience was really good. Accepting payments is easier too. You don't have to wait for the check in the mail, you can accept online payments.
Insurer: Nationwide
By: Sujay
Awesome
The underwriters reviewed Luigi’s case and a thorough and professional manner and really provided excellent coverage for his gastrointestinal problem as well as his prior surgery this year. They truly went above and beyond and we are very appreciative. We have recommended nationwide to every pet owner we encounter
Insurer: Nationwide
By: Lucia
hate the high deductibles, but love the peace of mind.
same opinion as above
Insurer: Nationwide
By: Christine
Nationwide is the BEST Pet Insurance EVER!
Chloe has been a sick little pup from the beginning, starting with worms. She has two bad knees that I'm trying to hold off getting on operation on, digestive issues that give her diarrhea and make her throw-up. She also has anxiety issues. But every time we take her to the vet, I know I won't have to worry about hassles with her insurance. Nationwide's claim's team has been excellent. I upload the bill and explanation of service and I immediately receive a confirmation email. A few weeks later I receive an email to obtain a status on my claim and the next thing I know, there's a check in my mailbox. With all the health issues I have to worry about with Chloe, it's sure nice to know I don't have to worry about the insurance.
Insurer: Nationwide
By: Lisa
Trupanion Service Review
Our cockapoo has gastrointestinal issues and requires regular checkups and bloodwork. The service provided by Trupanion has been exceptional. Filing claims is very easy and a full explanation of claim calculation is always provided. Selecting Trupanion as our insurance provider has been one of the best decisions we have made! Thank you.
Insurer: Trupanion
By: Kim
Peace of Mind
I love having healthcare for my girl. It gives me such peace of mind knowing that I can give her the best possible care and not worry as much about the financial part. The claims are fast and easy, completely stress free. I'm very happy with Nationwide and if or when I get another pet I will 100% be insuring them with the company.
Insurer: Nationwide
By: Jessica
Quick & Efficient
Awesome. Fast & seamless process. Quick reimbursement with zero issues.
Insurer: Nationwide
By: Morgan
Claims take way too long to review
My claims for this particular dog took way too long to review. After the first review, they requested vet records (which they should've already received from my vet). Then I submitted the vet records and it still took another month to be reviewed again. Seriously rethinking whether I went with the right company.
Insurer: Nationwide
By: Virginia