Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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So glad we chose Healthy Paws
We've had nothing but positive experiences with Healthy Paws. Our oldest kitty recently had a mass in her abdomen that was pushing all of her organs to one side and making it difficult for her to breathe. We wouldn't have been able to pay for all her treatments and surgery without insurance, so we are very grateful. Filing a claim and navigating the site is SUPER easy, and the customer service reps are very kind—they even sent me a message to check up on my kitty and see how she was doing. I'm so glad we made the choice to go with Healthy Paws.
Insurer: Healthy Paws
By: Lexi
Natoinwide is a great investment for help with medical bills.
Nationwide has been there when I needed them.
Insurer: Nationwide
By: Bob
I am so happy I discovered you guys!
Thank you for being there for my sweet kitty
Insurer: Nationwide
By: Cynthia
Thank you for going over our paperwork and sending a check so promptly!
Great company, efficient and prompt with payments. Thank you for checking on Lucy to see how she was doing after her surgery.
Insurer: Nationwide
By: Linda
Nationwide is great on paying claims promptly and also checks to see how my dog is doing.
Nationwide checks to see how my dogs health is after I file a claim. They pay the claim promptly. I recommend Nationwide to alot of people. I love them
Insurer: Nationwide
By: Katherine
My dog was treated unfair. You keep moving the carrot.
I am not happy with your pet insurance. I was told that when I first enrolled in the insurance that my dog would be reconsidered to have his gastro condition covered under your insurance. After the six months without any reoccurrence, I requested to have my dog reconsidered to be covered of this condition in the future. I was told they would have a response in 30 days. After 30 days, they told me that they would take another 30 days to review my dog’s case. After the second 30 day period, I was told that my dog had to be without any occurrences of his gastro condition for 1 year and that I had to take him off the special GI food. I think this is so unfair. First of all, you kept moving the carrot to benefit your company so you would not have to pay anything. Secondly, my dog is doing so good without any reoccurrences to date, so I will not change his food. He has been through enough and I’m not going to send him through anything else orchestrated by you because its never going to be enough for you. I am willing to bet that there are many other pet owners that have gone through this same thing or something similar with your company. So Unfair! I feel like I was lead on.
Insurer: Nationwide
By: Denise
Impressed
This was our first claim. I was impressed with how quickly the response came. Although we didn't qualify this time, when there are future claims, I appreciate the timely manner in which I can expect a response from Pets Best.
Insurer: Pets Best
By: Keith
Quick and Responsive.
Easy to use claim's process, and informative response explaining coverage.
Insurer: Trupanion
By: Inda
Trupanion - a real blessing for our pet.
Excellent experience. Very professional and prompt responses. We had a darling rescue Beagle mix and started Trupanion insurance as soon as he arrived. It has been a godsend because he developed multiple health issues over his 9 years with us.
Insurer: Trupanion
By: Jane