Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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An excellent partner in my pet's health.
Recurring medication for my dog, deductible met, and no issues with prompt payment. This coverage provides peace of mind which we very much appreciate.
Insurer: Trupanion
By: David
Grateful in Hawaii
This is my first experience with having pet insurance so I was a bit apprehensive about the claim process. However, with the help of a Trupanion representative, the filing process was so easy. I also appreciated the different options available.
Insurer: Trupanion
By: Lynn
Trupanion: true to Policyholders
Trupanion agents handle claims efficiently and expeditiously. Kudos to all!
Insurer: Trupanion
By: Arnold
While Trupanion used to be the best company it has become one of the worst.
While Trupanion used to be the best company, it has become one of the worst. You take forever to pay claims that are submitted regularly for the same chronic conditions. You pick and choose what you accept differently for different people.
Insurer: Trupanion
By: Jamie
I have been completely happy with the service.
Everyone is wonderful and I have been completely happy with the service.
Insurer: Trupanion
By: Vicky
excellent coverage for crisis
excellent coverage for crisis, serious illnesses and polite and helpful representatives who answer the phone immediately no off-putting and dehumanized menu.
Insurer: Trupanion
By: Teresa
Helpful and informed.
Helpful and informed.
Insurer: Trupanion
By: Matt
I have never had a negative experience
I have never had a negative experience when calling in for help, questions, or anything else.
Insurer: Trupanion
By: Tammy