Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Best pet insurance ever.
This is the best pet insueance I ever had. They are very helpful when you have a question...
Insurer: ASPCA
By: Randall
Thank goodness for Nationwide Pet Insurance!
Very easy to file my claim and detailed instructions on how to. Also, when I called to ask a specific question, the representative I spoke with, was very helpful and friendly. Thanks, Nationwide!
Insurer: Nationwide
By: Tiffany
Get Insurance before you get dog otherwise everything is a pre existing condition
Denied all claims for a UTI months after having insurance due to pre existing condition. Submitting claims is a hassle and customer support will only read off a script and offer no additional details.
Insurer: Trupanion
By: Ben
Best decision ever!
This insurance has saved us on more than one occasion. We highly recommend them to anyone we know with a pet. Their website is very user-friendly and submitting a claim is completely stress-free. Their customer service is also great.
Insurer: ASPCA
By: Elizabeth
When my beloved Lexie sustained a severe fracture of his leg, my ASPCA insurance saved his leg and my heart!
My beautiful and super active 7 year old Silken Wind Hound Lexie sustained a severe open fracture of his front leg while galloping through a field at the end of January. The emergency vet was talking about amputation and I was terrified that his life would never be the same. Fortunately, the orthopedic surgeon was able to repair it with a metal plate but he had a complicated course by two post surgical infections (I literally had to hold his leg together with my hand in the field where he broke it so the wound got contaminated) and a second surgery to remove the plate once the bone was healed to completely cure the infection. Lexie required very intensive and expensive care for almost 6 months but never once did ASPCA question or hesitate to cover the costs. Because his medical costs were covered I was able to afford in home help to take care of him during those terrible first 8 weeks which meant I could continue to go to work. I have ASPCA insurance for every one of my two dogs and 3 cats and I will never be without it! Thank you to ASPCA and Lexie’s orthopedic surgeon for giving Lexie back a fully functional leg!
Insurer: ASPCA
By: Anne
trupanion - Best Investment Ever
Dealing with Trupanion is always a pleasure. Claims processing is always fast, efficient and so very user friendly. Wish we would have discovered them years ago. Have recommended them to many friends who have all had the same remarkable experience.
Insurer: Trupanion
By: Judy
Great service
Filing the claim is extremely easy. I was contacted by Trupanion immediately to let me know the claim was received was being reviewed. Payment was prompt. Wish my insurance company was this easy to deal with.
Insurer: Trupanion
By: Joyce
So glad I found Trupanion!
Great communication, very efficient handling of claims!
Insurer: Trupanion
By: Louise