Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Satisfied
Very easy to understand/submit claims. Claims reviewed in a timely manner. Staff very nice and helpful when calling in for information.
Insurer: Embrace
By: SHARON
Relatively Simple, User Friendly Claims Process
After years of service would describe most experiences with Nationwide Pet Insurance as positive with reasonable response times.
Insurer: Nationwide
By: Doreen
So glad we found Trupanion!
Every correspondence I've had with a claim or just asking a question, has been very positive. So glad we found Trupanion!
Insurer: Trupanion
By: Terry
Satisfaction
Professional and smooth from the vet's office to reviving a check from Trupanion.
Insurer: Trupanion
By: Sheleen
Great Service
Smooth and easy. Submit and get reimbursed.
Insurer: Trupanion
By: Carolyn
Professional and accurate service
Professional and accurate service
Insurer: Trupanion
By: Joan
Very knowledgeable to answered all my questions.
When I called someone always there to answer the call and very knowledgeable to answered all my questions. Very friendly. I can feel this is the pets lover company.
Insurer: Trupanion
By: Jennifer
Abby was great!
Abby was great! Answered all of my questions and was super helpful.
Insurer: Trupanion
By: Steve