Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Experience is easy!
Nationwide makes claims easy to file and easy to fund directly to my account. I love the app where I can easily submit paperwork. Also the employee was friendly, efficient and very helpful. Grateful I never have to worry about how to pay for the care our Lucy needs.
Insurer: Nationwide
By: DebiSu
Best Insurance Ever!
For being a mutt, our dog is VERY high maintenance. She's managed to inherit all of the unfortunate health issues of her breeds. Thankfully, Nationwide has been a huge help in offsetting the cost of her vet visits. Filing claims is super easy and my claims are always paid quickly. Rarely do I ever have to call for clarification on a claim payment, but when I do, customer service is wonderful. I recommend Nationwide to all of my friends with pets.
Insurer: Nationwide
By: Stephanie
Don’t bother
I called just to ask about pre-existing conditions and got the run around. This lady actually said if you ever have a soft tissue injury then it could be injured again due to the weather or an accident. I asked to speak to someone who could answer a specific question and she refused, reading to me again from the policy she had in front of her.
Insurer: Nationwide
By: Samantha
Nationwide-Stress savers
Nationwide has saved me a lot of stress when it comes to my two puppies. I’ve filed numerous claims and I get a quick, clear response from them either way. Emergency vet trips are a lot less financially stressful knowing I have my fur babies insured with them!
Insurer: Nationwide
By: Jana
Actually very surprised how easy and well the claim service has been. Very impressed.
Couldn't be happier with your claim service
Insurer: Nationwide
By: RONALD
You guys are the best and so caring about my Rosie.
I only have good things to say about Nationwide Insurance and their staff. They are always there with a smile and whatever help you need.
Insurer: Nationwide
By: Nancy
Amazing. Best thing I did was sign up
Nationwide pet insurance has helped me and my dogs needs out so many times. I am so grateful for their services. The reimbursements have been coming back faster and faster. Most of my dogs needs are covered.
Insurer: Nationwide
By: Tish
Spectacular and Concerning Service
I really appreciate that your consultants ask about how Ricky is doing before discussing my claim, and how expeditious everyone has been with getting my claims completed with reimbursements submitted. Spectacular customer service indeed.
Insurer: ASPCA
By: Myrna
Ease of Service
Great ease of service. Vet sends Application to Nationwide and they handle the claim in a timely manner. We aren't involved until we receive and deposit the check.
Insurer: Nationwide
By: Larry