Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I wish Human Insurance was this Great!
I originally signed up for pet insurance as a back-up in case of emergencies and frankly not expecting it to be much help. I was wrong! We were in a situation where our 6 month old goldendoodle just stopped acting like himself - he wouldn't eat or play with us and just wanted to sleep. We took him to our vet who gave him some meds and new food and said if he did not feel better to take him to an emergency vet. After a couple of more days, we did just that. The emergency vet we took him to was great, but not cheap. They had him for observation for several hours before calling and requesting to keep him overnight, during which I asked the price of that and my eyes widened up... I immediately called Healthy Paws and asked if it would be covered, and though the rep couldn't comment on our specific situation, she said all emergency coverage is covered (90% on our plan) outside of exam fees once the deductible is met, so we decided to have the vet keep him. He is now acting good as new (for better or worse!) and I'm glad we did it. When it came to submit the claim, it was a breeze. A simple pic of the bill uploaded on the app and the approval came the next week, and the check reimbursement came 2 days later. Wow! I was worried, as with human insurance, than insurance is a scam/not reliable and am so thankful to be proven wrong. All of my future pets will have Healthy Paws and I will recommend it to any and everyone. Thank you, Healthy Paws!!
Insurer: Healthy Paws
By: Drew
This was the easiest Insurance claim and the Friendliest people I have worked with
When I called concerning my Pet Buddy, the people at ASPCA were so friendly and concerned and made every so easy to file my claim. I was devastated when I had to pay out over $1100 for his Vet bill but they were there to reimburse me almost $800 of that, after my deductible. No problem, in a very short time the money was back in my checking account. I am so glad I have this insurance. I checked a lot of Pet Insurances before I chose this one and now I am very Happy with my choice. I got a call shortly afterwards checking on how Buddy was doing and to make sure everything was fine and to see if there was anything else they could do for me. Absolutely wonderful.
Insurer: ASPCA
By: Mary
Wellness coverage
I submitted a wellness claim through the app and it was extremely easy. There was no paperwork involved, I simply scanned a pic into the app to submit the receipt from the vet. My claim was processed very quickly, and I was updated every step of the way.
Insurer: Embrace
By: Danielle
You folks have been great!
Of course I wish it covered a higher percentage of the actual cost, but that’s to be accepted. Customer Service has been EXCELLENT!
Insurer: Nationwide
By: Sandra
Thank you nationwide!
Thank you so much for allowing me to provide my babies with the best medical care. Claims are easy, fast and reimbursed in a timely manner. I appreciate you!
Insurer: Nationwide
By: Rehana
One less stress to worry about
The website is easy to understand and navigate when submitting a claim because Nationwide does not want to add to the worry and stress when dealing with a highly beloved pet named Mr. Puppers. Thank you and keep up the hard work you all do there.
Insurer: Nationwide
By: Casandra
Survey on service
So far I am pleased which the kind of service you provide.
Insurer: Nationwide
By: Martha
Piece of Mind!
I am so glad and grateful i have this insurance. You all are prompt with payment and it is greatly appreciated. I shopped around before i decided to go with insurance for my Lexie and Nationwide is by far the best pet insurance out there. i always joke and say my Lexie has better insurance than i do!! Lexie is much better now and i appreciate the email you sent checking up on her.
Insurer: Nationwide
By: VIOLET
Beowulf claim for torn CCL.
Absolutely incredible insurance experience!! Helped us through things, made it easy and processed claims extremely fast.
Insurer: Nationwide
By: Grant
Difficult to work with! I have heard through asking around our pet neighborhood that Embrace should not be used. my vet said you
Difficult to submit claims. Does not want to pay. Asks the vet question after question. General Exam mouth and teeth normal. Needs Dental checked number 2...means normal for a dog 2 years old. The vet looks at whiteness, , tartar, and gums. My vet said this normal for a dog and not pre-existing. Do not get pet insurance from Embrace, you will be angry for all the time spent trying to get reimbursed and they do not know how to read claims. I am a QA person for healthcare and believe me they are getting fired!
Insurer: Embrace
By: Gail