Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Just get it!
There is not enough space on this form for me to write how thankful I am to Healthy Paws. My dog has a series of seizures which required hospitalization and long term treatment (including chemo). Just to give you an idea, the first few days of the ICU were about $3,000.00. Six month in, the healthcare expenses have been closer to 9K. As promised, Healthy Paws covered 90 percent of the treatment and processed all the reimbursements in a matter of days. We were so impressed. Turns out our dog has better health insurance than we do! I would strongly recommend anyone with a pet to purchase Healthy Paws insurance.
Insurer: Healthy Paws
By: Raul
First experience a success
My husband and I are so pleased with the whole process of filing a claim to receiving a reimbursement. The online tool and app are very user friendly and the email communication and txt message were very prompt in regards to keeping us informed along the way. Thanks for making this an easy process!
Insurer: Nationwide
By: Carrie
Excellent Service
Have had no issues in the first year. Claims are easy, communication is open and payments are quick!!
Insurer: Nationwide
By: Kellie
I only wish I had my dog’s insurance
My English bulldog Phoebe is the most active dog I have ever had—I think there’s a German short haired pointer trapped inside her body. Phoebe tore her cranial cruciate ligament. Surgery and rehab fees were over $4,000. She had previously had eye surgery for distichiasis, which was also costly. Nationwide has been wonderful. All the bills were promptly paid and there was no dispute over the billing. (I’m wondering if people who complain don’t realize that they need to submit the vet’s notes along with the bill). I recommend Nationwide to everyone, and my vet says she will be telling other clients about the great service I have received from Nationwide.
Insurer: Nationwide
By: Marjorie
Figo provides great service for a great price.
FIgo has been easy and efficient to work with. Their plans have fair-prices, good coverage, and they process claims quickly. We have had other pet insurance but none have been as pleasant as figo. We are very satisfied with their service!
Insurer: Figo
By: Jennifer
Questions of Customer Service
I am a recent "joiner" of pet insurance. When my mom passed she left us her two dogs which makes a total of 4 in the house. I started to calculate wellness visits, and heart work meds as well as two possible needing dental work this year or what if there were an accident. A few months into buying this through my employer's benefits, we had an accident. Dog hit by car. Not fun. But I have to say the process was super easy. I even wrote Customer Service to ask a question and they were quick to reply and with good info. A few months later it was time for heartworm med. Again I submitted my claims which were super easy, Three dogs had their claims paid but one didn't Again I wrote Customer Service, Again, super quick to reply and they replied with good info. That dog's claim was coming through just got a little delayed. Great Service and we are feeling very safe knowing if something were to happen again like our dog being hit, we have security.
Insurer: Nationwide
By: Amanda
Fast and reliable
The staff at Deer Creek animal hospital filed the paperwork and the remaining balance was exactly what I expected after the Trupanion portion was taken care of. It was a painless process.
Insurer: Trupanion
By: Rhonda
Great service!
Great service! Short wait time and answered my question completely. Thanks Chris!
Insurer: Trupanion
By: David
I had Trupanion for my last dog and never had any problems with claims.
I had Trupanion for my last dog and never had any problems with claims. They were processed quickly and the staff was always very professional and helpful. I have told friends about Trupanion.
Insurer: Trupanion
By: Francine