Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Fantastic service
I have had great service since day 1.
Insurer: Nationwide
By: Brianna
Trupanion has a great service model, good pricing and beyond excellent service. It should be an example for all companies.
This company is not only a life-saver but one of the few companies left with true customer service - live, immediate, knowledgeable, caring. They pay well and quickly and always are willing to discuss the merits of a claim. They are the best.
Insurer: Trupanion Canada
By: Alix
Great , easy , and affordable! So glad I contacted Nationwide!
Terrific service!
Insurer: Nationwide
By: Marianne
i think nationwide takes good care of their customers.
very good pet insurance,good customer service.
Insurer: Nationwide
By: charles
CINDY, YOU WERE WONDERFUL!
I spoke to Cindy on July 29, 2019 at 11:11 am. I can not say enough good things about her. Cindy was knowledgeable, kind, and contagiously friendly. This was my first time getting pet insurance, so I asked a lot of questions. The whole time Cindy was patient and answered each question very thoroughly. She made sure I understood before moving on. She was just awesome! Thank you so much, Cindy!
Insurer: ASPCA
By: Olivia
Thank God for Nationwide Pet
I don't know what I would do without Nationwide Pet Insurance. My dog had a horrific fall on ice which ended with a torn cruciate ligament; in the process of getting it diagnosed, it was discovered that he also had a luxating patella. The diagnosis was made within the guidelines of my dog's policy and so 90% of the cost of his surgery was covered. It took a long time to gather the money to put up front, but I was able to pay back money I borrowed after a very quick reimbursement (I kid you not, it took less than three weeks from the time I turned in the claim until the money was in my bank account). I think some negative reviews come from claims that do not fall within the policy guidelines (or rules) and/or some people are choosing a lesser policy for their pet. I went all out and purchased the best plan and it has paid off. I have used the vet line as well, which has been very useful for those late night concerns when my vet isn't available. All-in-all, I am very satisfied as I still have my dog. Without insurance, I would have had to have him put down as it cost $4500 just for the surgery (that doesn't count the appointments and necessary diagnostics -- x-rays -- to find out what was going on with his leg). I am on disability and so I simply don't have that kind of money and no one would have lent me money without knowing my dog was insured because they knew they would not see that money again for quite some time. Thanks Nationwide Pet, because of you, I still have my dog!
Insurer: Nationwide
By: Jeannette
I don’t know what I’d do without this pet insurance
Our little baby just turned 2 years old but has had sooooo many health problems. Without this insurance we would be hurting and he may have become too heavy a burden. But we are so happy with the insurance- claims are easy and paid quickly and they even check in on him to see how he is doing. I highly recommend nationwide pet insurance- we will never have another uninsured pet!
Insurer: Nationwide
By: Heather
So glad I have this
Thank you for making a very expensive stomach issue not so painful in my pocketbook.
Insurer: Nationwide
By: Cat
The best of the best!
This pet insurance is the best! The app help a lot! They are so fast! I really recommend Nationwide Pet Insurance!!
Insurer: Nationwide
By: Milena
Love this plan
I love the nationwide whole pet with wellness. It is so inclusive and I have never had an issue or confusion on a claim, either with wellness or injury. Great plan to have and I expect to have it for all my future pets as well
Insurer: Nationwide
By: Justin