Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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ASCPA is amazing!
ASCPA is an amazing support to have. I am so lucky that I opted to purchase it. Only a month or so later my dog was diagnosed with a rare disease that requires monthly injections and vet visits. Thanks to ASCPA I have been able to keep our boy Cooper healthy. They disburse payments quickly and have wonderful customer service.
Insurer: ASPCA
By: Kimberly
so grateful to have Nationwide to help with my dog's medical care
love Nationwide pet insrance and the app is so easy to use
Insurer: Nationwide
By: Bear
Don’t buy it
They will manipulate your claims to deny the claim based on history that has absolutely nothing to do with his the actual injuries. Pet hospital was also aware and it took this company full month to deny my claim and charge me for new month. Even on their site it says 5-7 business days on claim approval or denied.
Insurer: Figo
By: Mer
Very helpful advice off hours
This service was very helpful especially since it was off hours for my vet. Would recommend.
Insurer: Nationwide
By: Mary
Ease of mind having pet insurance.
Amazing customer service. The claim process is smooth. Reimbursement is the best part.Love it.
Insurer: Nationwide
By: Susana
Great Pet Insurance
I am very happy that I chose Nationwide Pet insurance for my Rocky. Out of all the ones I looked into, I am glad I decided to use Nationwide. The customet service is great too!
Insurer: Nationwide
By: Marsha
No hassle insurance
I have an English Mastiff pup who has had Giardia and Nationwide covered 90% of the vet bills and even covers his preventive medication monthly for fleas and ticks and heart worm! I highly recommend them!!
Insurer: Nationwide
By: Amy
Wonderful
Very nice company. Always willing to help when I call. The new app makes things even better and so much easier
Insurer: Nationwide
By: Jena
Came through
Knowledgeable courteous, helpful patient helpful... Our boy Chico has been going through pa lot of GI issues and continues to struggle so having Nationwide in our side has made a huge difference
Insurer: Nationwide
By: Luis
Great Service
Nationwide has been my dog's insurance provider since he was a puppy. We have never had any problems with Nationwide, and have always been fair and helpful. I also like that they check in on Jag after we call the vet help line.
Insurer: Nationwide
By: Taylor