Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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We're so relieved and thankful that Nationwide covered 90% of our dog's cataract surgery and processed the claim quickly!
We were taking a big gamble when we decided to have cataract surgery for our dog, Rizzo. We didn't know if Nationwide would cover the surgery, which was very expensive, but we'd had good experiences and hoped for the best. Without the surgery, Rizzo would be blind in both eyes. Now he can see great in one eye (the risk of complications with the other was too high) and has renewed energy and spunk. He loves playing fetch! Nationwide processed our claim so quickly, and we were thrilled when they covered 90% of the cost. My family - including Rizzo - is so thankful to Nationwide!
Insurer: Nationwide
By: Maureen
Nationwide is the best pet insurance there is out there!
Nationwide is fast at processing claim, easy to use and very helpful anytime I have had questions! We couldn’t be happier with this insurance! Thank you!
Insurer: Nationwide
By: Tim
Thank you Nationwide
I am so impressed with how flawless the claims process is . Claims are processed and paid in less than 30 days. Whenever I’ve had to call with questions, the customer service has been empathetic, professional and resolved all issues promptly. Hands down the best pet insurance agency around. Thank you!
Insurer: Nationwide
By: Leanne
service
Speedy and prompt claim return. Great communication with emails and newsletters also. THANK YOU.
Insurer: Nationwide
By: Julie
TPLO Surgery and Reimbursement
My dog recently underwent a TPLO surgery. The surgery alone was about $2900 and Nationwide had my claim back to me in just a couple weeks. When spending all of the money associated with the procedure it was great to know i would have my money back quickly!
Insurer: Nationwide
By: Samantha
Great
Great service. Easy to submit claims
Insurer: Nationwide
By: Patricia
Peace of mind
We are very happy with Milo’s insurance - ASPCA insurance. Claims have been processed quickly, reimbursement rates are excellent and follow-up is outstanding. I highly recommend this insurance.
Insurer: ASPCA
By: Madelin
Great
You guys are prompt and professional! Thank you!
Insurer: Nationwide
By: Patty
Healthy Paws if the Best
The polar opposite of health insurance for humans. Healthy Paws quickly processes and reimburses claims. Highly recommend them.
Insurer: Healthy Paws
By: Eve
A Big Thumbs-Up for Healthy Paws!!
My 10-month old Lab, Monroe, was attacked by a vicious dog in an NYC dog run and needed two surgeries to recover. The Healthy Paws app on my IPhone made it SUPER easy to submit claims and forward appropriate documentation from the vet and the pet hospital through simple IPhone pictures. I received clear emailed updates from Healthy Paws on the status of my claims. Reimbursement for m emergency vet/pet hospital expenses came promptly in the mail and was followed by a thoughtful/friendly check-up email from Healthy Paws personnel. Only wish my own PERSONAL health care insurance worked so smoothly!
Insurer: Healthy Paws
By: Stephen