Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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EST insurance for my dogs
I love how easy it is to submit a clam I’ve recommended it to my sisters and friends They all have joined
Insurer: Nationwide
By: Carmen
Great Process
Nationwide was very easy to contact and place a claim for my dog Bo. He was playing in a baseball field and ran full speed into the aluminum bleachers. He cut his face open and his shoulder. We had to take him to an emergy vet and after a hefty bill, we sent all infor to Nationwide. The process was easy, self explainatory and our claim was paid very quickly. Side note: Bo is doing just fine now.... :)
Insurer: Nationwide
By: Kathy
Very prompt claims handling!
Tiffy had several claims pertaining to an ear infection. Applying for the coverage was not difficult and claims processing was superior.
Insurer: Nationwide
By: StevenBarney
Claim process is easy and payment is received quickly.
The claim process is very easy and I have the payments sent directly to my checking account. My vet asked what insurance we have after hearing all my excellent reviews and said she will recommend Nationwide to clients who ask about insurance for their pets. I have always had excellent customer service and payments are made within 30 days. Thank you, Nationwide.
Insurer: Nationwide
By: Laurie
Excellent Service and quick turnaround time
Excellent customer service.
Insurer: Nationwide
By: Lisa
THE BEST SERVICE EVER!
SO every time i receive a refund check back, after making a claim, i call Nationwide to thank the company for the excellent service I get. Your company is everything you hold it out to be AND MORE. Your service representatives are great and your follow-through is beyond measure. SO IN TWO WORDS, "THANK YOU!!!!!"
Insurer: Nationwide
By: Robin
All excellent
You have been ecvellent
Insurer: Nationwide
By: Gary
Awesome insurance
So happy we picked this insurance. Fast and timely!
Insurer: Nationwide
By: Ann
Easy to use and worth the money!
We have Nationwide for both our dogs and have loved it so far. Filing claims is extremely easy and Nationwide sends checks immediately. Although the entire cost is not paid, a big portion of it is. We haven’t used it for anything major yet, and I hope we never do, but for the maintenance parts of a puppy that are pricey, nationwide has definitely been worth it.
Insurer: Nationwide
By: Calee
Thank you for being a great insurance company.
Thank you for being a caring insurance company. I wish all health insurance companies were as accomodating toward humans as you are towards service dogs and pets. Thank you again for being a very caring company in a world that is full of greed.
Insurer: Nationwide
By: Patricia