Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Claim Process is Ridiculous
The claim Process takes too long. They continue to ask for more and more paperwork. It seems inconsistent and inconvenient to have to jump through hoops to file a claim.
Insurer: Nationwide
By: Edward
Easy claim filing
Thank you for making everything so easy, convenient and fast!
Insurer: Nationwide
By: bethannharker
Fast service after claim was submitted
Thank you for promptly reviewing my claim and reimbursing a large percentage of her veterinary cost without delay.
Insurer: Nationwide
By: Hannelie
Forever grateful for the most amazing pet insurance
Thank you so much (again!) for helping me take the best care of my furry children. Words can’t express our gratitude- so lucky to be part of the Nationwide family!
Insurer: Nationwide
By: Gina
Happy with this service
Easy claim submission, reply and reimbursement. Followup call from carrier to insure satisfaction. Great experience.
Insurer: ASPCA
By: Aracelis
True to your word!
You guys have been great!
Insurer: Nationwide
By: Zach
Peace of Mind...
Trupanion has been a great help with my dog's health issues. The claims department is very reasonable and covers what the policy claims. I would recommend.
Insurer: Trupanion
By: Claudia
Trupanion has saved my dog's life!
Quick and easy claim submissions. The live chat is so convenient also. Claims are fulfilled without stress or runaround from their end. Trupanion has saved my dog's life!!!
Insurer: Trupanion
By: Alexandra