Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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The claim submission was easy to understand and the turn around time was incredibly fast.
This is our first and only cat so we were clueless about what to do when he became seriously ill. The emergency vet bill was considerable. Nationwide makes the claims submission process so easy and they reimburse very quickly. It definitely made an otherwise stressful situation more tolerable.
Insurer: Nationwide
By: Karen
Best pet insurance company
I have nothing but praise for healthy paws. Their insurance is top notch. The quick payments are second to none and the follow up emails shows they care about my cats. I researched many other insurances and am very happy I went with healthy paws, they do give you peace of mind and you don’t have to worry about giving your pets the best care because of cost.
Insurer: Healthy Paws
By: Andrea
Consistently reliable and responsive.
Nationwide attends to the the bills in a prompt and responsible manner. Their followup to check on the dog adds another dimension of caring. Very pleased with the company.
Insurer: Nationwide
By: Sarah
Awful waste of money
This is the worst policy ever you pay 950. a year per pet and then have a 250.00 deductible then i have had to resubmit the information 3 times with the doctor notes was not enough for 14.00 reimbursement. not worth the hassle. We this is a lie cause i cant leave a review that is bad. We want to hear from you: the good, bad & the ugly! Help other pet owners decide which pet insurance company is right for them and share your story.
Insurer: Nationwide
By: Daniel
Liars! Called before visit and was told I would be reimbursed in my pocket for the visit, I was NOT!!
I called before visit and was told I would be reimbursed for the visit. Went in had visit then was told no it will be added to your deductible. That isNOT what was discussed!! It clearly states it was covered so what your saying is it wasn’t covered! Covered means you pay for the visit and you did NOT!!! I am now reporting you to the BBB!
Insurer: Pets Best
By: Chrissy
Wonderful
Polite, timely, efficient communication and action. Thanks Trupanion!
Insurer: Trupanion
By: Janet
Happy Customer Feedback
Whenever we've needed to file a claim, we have always experienced quick, efficient claim processing and coverage. This is the first pet we've had covered by insurance and I would highly recommend Trupanion for all pet owners.
Insurer: Trupanion
By: Jerry
Top c customer service
Top customer service.
Insurer: Trupanion
By: Barbara