Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent Serivce for getting Claim Resolved
I have had excellent service with your pet insurance for the past 3 years. I would definitely recommend you to other people looking for pet insurance.
Insurer: Nationwide
By: Sharon
Claims Process is Easy Peasy Lemon Squeezy!
The entire process of submitting & processing a claim is so simple! It is by far one of the easiest processes I have every used. From the claim form that is already completed with my policy information, to the online submission & updates to payment. So so so simple!
Insurer: Nationwide
By: Jessica
Outstanding
Best pet insurance company! I would recommend Nationwide pet insurance to any pet parent. The piece of mind the insurance gives you is priceless. Customer service was so helpful in how to file a claim and walked me through the process step by step. I can honestly say that the Nationwide pet insurance helped save our dog's life because we never had to make a decision between medical care and cost. Thank you.
Insurer: Nationwide
By: ann
Expediency and Attentive
I am very grateful of how attentive and thorough the service of processing claims. Eli is healing the way the doctor wanted. She is MUCH better and her eye is healing.
Insurer: Nationwide
By: Linda
Great customer service
Great customer service.
Insurer: Nationwide
By: Daniel
Automatically rejects every claim.
From the moment we signed up our two pets, Pets Best have rejected literally every single claim we filed. Usually with an "explanation of benefits" email, in other words, "oh that's not covered". On the odd occasion that something was possibly covered, the response was "symptoms already existed previously", where the "symptoms" in question were that the dog had previously in his life thrown up. We are left with the impression of the proverbial predatory insurance company whose entire business model consists of automatically rejecting every claim.
Insurer: Pets Best
By: Jack
You guys are great!
Your claims procedure is easy to use, Questions are answered without hassle. Claims are paid promptly. Good job!
Insurer: Nationwide
By: mark
Good service
I have had very good service. I hope it continues. Every time I submit a claim I think it will be rejected for one reason or another. So far so good. They have lived up to the promises they made when I signed on with them. Keeping my fingers crossed.
Insurer: Pets Best
By: Sharon
Trupanion has denied claims pertaining to my dog's IBS.
Trupanion has denied claims pertaining to my dog's IBS. He has to be on prescription food for the rest of his life and they will not cover. I have check and other insurers will cover food costs as well as going back to a specialist for rechecks - all of which Trupanion has denied. I am now stuck with Trupanion because he now has pre existing conditions. The customer service department is very good , but they can't do anything.
Insurer: Trupanion Canada
By: Anne
Answered all my questions.
Answered all my questions...
Insurer: Trupanion Canada
By: Dennis