Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Pays Claims Promptly
We have had our Labrador covered by Healthy Paws since she was only a few weeks old, or about a year and a half now. She seems to like to eat things she shouldn't, and has required veterinary care twice. Both times Healthy Paws has paid promptly in amounts exactly as described in the policy. Not only that, they seem to really care about their clients.
Insurer: Healthy Paws
By: David
Nationwide Always Makes Us Feel Safe
We have a young German Wirehaired Pointer who is a true adventure dog. Whether it’s running trails in British Columbia or climbing mountains in Utah he is always out and about in rugged terrain which unfortunately can lead to some injuries. Thankfully Nationwide has always been there to provide coverage when we needed it the most. It is so easy to file and claim and they handle it promptly and professionally which takes the stress out of emergency pet visits. Thank you for being there for our furry best friend!
Insurer: Nationwide
By: Joshua
Great and fast service!
My dog had a broken tooth and a wart-type of rather large growth on her elbow both of which were subject for removal, requiring full anesthesia. Healthy Paws were very helpful and provided great service. I was clearly explained what is covered and what is not and both procedures were covered. Got the reimbursement for the surgery cost in less than a week! Amazing! Having an insurance with Healthy Paws really give you a peace of mind, knowing that your pet is covered in case of an emergency.
Insurer: Healthy Paws
By: Tigran
Great company
Very fast service. Claims processed extra fast. Caring about our pets and pet parents. Very helpful.
Insurer: Nationwide
By: Linda
Satisfied
It's a challenge maneuvering through your website to find the claim form. Other than that, claims and reimbursements are good. Thank you
Insurer: Nationwide
By: Kimberly
Great investment on our fur baby!
Great service
Insurer: Nationwide
By: Kim
Easy process with app and fast reimbursement process
I use the app to submit claims and have no trouble submitting and getting reimbursements in a timely manner. It's been super simple. It's been a really easy process and nice to not have to worry about that aspect of things when my pet was sick.
Insurer: Nationwide
By: Amy
Great Customer Service Support & Claim Management
This is my first experience with pet insurance in general and with Nationwide specifically. I found the process of getting an estimate online to enrolling online and having my pet insurance premium directly deducted from my paycheck an easy and straight forward process. Calling Customer Service for support is quick and they always follow-up with an email. Submission of my claim was also easy to do online as well as subsequent communications via email to inform me of the status of my claim. My claim was originally denied because it appeared to be a pre-existing condition, however based upon re-review and a note from my vet the claim was accepted and paid pretty quickly. I highly recommend Nationwide pet insurance.
Insurer: Nationwide
By: Teddy
Thank you!
Thank you for your prompt response in reviewing claims. The direct deposit feature is awesome! Best insurance for your pets!
Insurer: Nationwide
By: Leticia
Excellent coverage
Never have a problem with coverage. Claim processing is easy and fast. I never have to worry about getting my dog checked by a vet.
Insurer: Nationwide
By: Jeffrey