Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Fast....reimbursement
Mia had 14 stones in her bladder and removal of 3 teeth...her bill was over 1300.00....but to my surprise I got most of my money back provided I got the best coverage for her!!!!
Insurer: Nationwide
By: Sandra
Healthy Paws helped make a stressful time easier
Our french bulldog Gus needed emergency spine surgery due to a ruptured disk. Healthy paws worked with our neurologist and hospital to get the payment straight to them so we didn't have to pay funds upfront. It was such a stressful time for us and Healthy Paws made it so much easier and helped keep our focus with Gus instead of the financial paperwork. Healthy Paws also checked in with us on how Gus was doing and these little things are why we will never change our insurance!
Insurer: Healthy Paws
By: Nathalie
Healthy paws is the best
Great insurance paid no questions for my frenchie emergency back surgery thank you healthy paws
Insurer: Healthy Paws
By: Michael
Excellent and prompt processing
Excellent service
Insurer: Nationwide
By: Shirley
Best Insurance Ever
Healthy Paws is the best ever. Filing a claim is so easy. Never had a problem with them. They even sent me an email to check on my dog after her surgery. Both of my girls have had major surgery and without the insurance I don't know if I could of afforded to have it done. I highly recommend them.
Insurer: Healthy Paws
By: HOLLY
You're the Best!
I love not having to get pre-approval on treatment for my dog. I makes life so easy and less stressful.
Insurer: Nationwide
By: Cristina
I Love Figo!
Figo insurance is amazing. Our sweet puppy has had a rough year, but thanks to Figo, she's healed and playing again. We couldn't have afforded to do what she needed without Figo. Filing claims is the easiest process, and payment is amazingly fast! Their rules of coverage are very simple, so I always know what is covered. I have NOTHING bad to say about this company.
Insurer: Figo
By: Mia
Good Service
Good, friendly service. Would be nice if there was no deductible.
Insurer: Nationwide
By: Heike
Mostly easy!
Great experience. One area for improvement could be submitting the claim form. Would be great if we could fill out the claim through the website and fill out the fields rather than downloading and having to use a PDF editor to fill in the fields and then email.
Insurer: Nationwide
By: Lori
Nationwide has got you covered.
Reputable company, consistently good service, great communication, timely reimbursals. Covers most portions of my dog's vet bills. I feel comforted knowing he's insured.
Insurer: Nationwide
By: Andrea