Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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We’re very pleased with Nationwide
The monthly cost of our pet coverage is well worth it. I cannot say enough about the great service and quick resolution of claims.
Insurer: Nationwide
By: Karen
Exceptional customer service and prompt service on the claim.
I am very pleased with the customer service - exceptionally friendly and caring staff. Filing a claim is easy with no hype. I wish dealing with human insurance was this pleasant.
Insurer: Trupanion
By: Pam
New client
Customer service representative answered all my questions either courtesy and knowledge. Paper claim submitted and claim processed quickly. Explanation of benefits easy to understand.
Insurer: Nationwide
By: Clare
Surprisingly easy and efficient.
Super easy process with great results. I spoke with customer service the first time to walk me though the process and they were kind, professional and efficient. I recieved reimbursement from my claim in a timely manner. And they even sent my Hershey a get well soon card that was hand signed by many agents! So thoughtful @
Insurer: Figo
By: Stacy
Getting reimbursed quickly and staff very helpful
Getting reimbursed quickly and staff very helpful
Insurer: Trupanion Canada
By: Beverly
Kitty Review
Thank you for getting back to me. I find that the service staff was very kind but I do find that the processing for the claim was a little slow. Hopefully things will be a little quicker next time. All said, I am still very satisfied with the service of Trupanion.
Insurer: Trupanion Canada
By: Khoba
Because everyone has been consistently helpful and it is easy to navigate
Because everyone has been consistently helpful and it is easy to navigate
Insurer: Trupanion Canada
By:
Great, fast service on Trupanion Claims
The claim process was simple and the service person was fantastic. The payment came sooner than I expected! The only reason I ranked it a "9" rather than a full "10" was that I didn't realize that the doctor's visit was not covered. But, I am very glad to have Trupanion!
Insurer: Trupanion Canada
By: Dave
The customer service is great but the premium has gone up substantially every year
The customer service is great but the premium has gone up substantially every year
Insurer: Trupanion Canada
By: Shawna
Claims
Always efficient and courteous and quick turnaround ...
Insurer: Trupanion Canada
By: Eva-Christine