Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great Service
Healthy Paws has always provided fast turnaround and detailed explanations for our dogs medical claims. Easy to use claim submission website and acknowledgement of claim processing. Wish Human insurance was so transparent and customer oriented.
Insurer: Healthy Paws
By: G
NATIONWIDE IS THE ABSOLUTE BEST PET INSURANCE OUT THERE!!!!
I absolutely love all y'all for covering my accident prone lately dog, Bella. I make sure I let everyone know in my circle of dog groups on Facebook about Nationwide pet insurance and my vet refers all his clients to Nationwide now. I would not trade this insurance for anything. The claims are super easy and super fast. Thank you for everything you do.
Insurer: Nationwide
By: Pamela
Hospital Stay
The only problem I had with Pets Best is that they took a bit long to respond to me (although they did email me to let me know that they were dealing with a high volume of claims). When they did look at my claims the couldn't read the copies of the documents I sent and that almost became a problem but, I resent the documents and they paid my claim. Honestly, that is all that matters to me. They reimbursed me when it counted so I highly recommend Pets Best!
Insurer: Pets Best
By: FRANK
I like the online claim form and claim submission
I like the online claim form and claim submission . It’s very convenient. If possible, I hope you can add a web live chat service.
Insurer: Nationwide
By: Alvina
Wonderful experience w/pet emergency
Friendly & helpful customer service reps. Really seemed to care abt my pet.
Insurer: Trupanion Canada
By: Stacey
Getting Healthy Paws pet insurance was one of the smartest things I ever did.
My dog, Lad, had an intestinal blockage. After the surgery to remove the blockage, the incision got infected. Twenty days and thousands of dollars later, he’s almost back to his old self. I got my Healthy Paws policy about two months ago. The company has been efficient, courteous, and easy to use. They’ve personally contacted me several times to check on Lad’s progress. I was concerned about how much this all cost, but with Healthy Paws insurance, I was able to worry a little bit less about that part of it.
Insurer: Healthy Paws
By: Sandra
Claim for Ear Infection
My dog had an ear infection, but because he has high anxiety, he needed to be sedated so the vet can examine and clean out is ears. After a whopping $500+ dollars for that visit, I paid and submitted my claim along with my itemized receipt to Nationwide. Within a week, I received a text and email alert that my claim has been processed and my reimbursement check payment was going to automatically be deposited into my account. It was that easy!! No back and forth with the insurance, no long wait to get my reimbursement check. Nationwide is efficient, reliable and trust-worthy. I am glad I chose them for my fur-babies pet insurance and would not trust any other company.
Insurer: Nationwide
By: Shelly
They are great
Nationwide does a great job. Efficient, professional, and quick.
Insurer: Nationwide
By: Patty
Reassurance During Difficult Time
Healthy Paws made care decisions, claims submission, review, and reimbursement very easy during a difficult time when my pet was unexpectedly sick with a stomach blockage. Highly highly recommend their insurance products. We found Healthy Paws via Wire Cutter and took their advice of highest deductible you can afford and 90% reinsurance. Would recommend this strategy for any dog owner. You never know when catastrophic events may impact your dog - we went from a healthy, vibrant dog one Saturday morning to a dog needing to be admitted to the local pet hospital less than 24 hours later and surgery to remove a blockage less than 24 hours after admission! Healthy Paw policy documents made it clear what was covered and what was not (e.g. exam fees), claim submission is all by document upload, and emails keep you updated on status. Our dog is now bounced back to good health and we're not managing an out sized unexpected payment for his care.
Insurer: Healthy Paws
By: Sam
Very helpful insurance.
Very helpful insurance. I would do it again for any future pet. Sometimes it takes a long time for a refund but on the whole its great. Thank you so much for your help.
Insurer: Nationwide
By: Elizabeth