Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,730

Customer Service 77,038

Price Satisfaction 23,511

Other 15,648

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53901 - 53910 of 77038 results

January 15, 2020

Best. Insurer. Ever.

Healthy Paws have consistently looked after our golden doodle Alfie since he was a pup. More recently he had to have life saving surgery after he ate AstroTurf at daycare. It was the worse 48 hours of our life and we could make decisions without thinking of the cost. Our only consideration was how to get our sweet Alfie back to health. Before you even get your dog, get insurance and Healthy Paws is the best. We love being part of the Healthy Paws family.

Insurer: Healthy Paws

By: Russ

Useful

January 15, 2020

Great Service. Easy, no hassle claim process.

I started policies on our four rescued Galgos a year ago. I was starting to wonder if we really needed the coverage; my dogs were young. What were the chances of me making a claim that would cover the monthly premiums? Then my 5 year old, Paquita, started exhibiting symptoms which were of concern to my regular vet who referred us to a specialist. It was Thanksgiving. I was unable to get an appointment so I had her admitted as an emergency. I didn't stop to check my Healthy Paws policy/coverage. I simply wanted the best care available immediately. A month later, after the initial scare and a promising prognosis, the credit card bills were due. I logged into the app expecting a long, cumbersome claims process. The only thing I was asked to do was submit copies of the hefty invoices. I uploaded them all expecting many of them to be rejected for one reason or another Within 3 days 80% of my expenses (-$250 deductible) were approved for reimbursement. Absolutely no hassle at all. The only question I received -- was Paquita recovering from the invasive tests she’d undergone? Followed by wishes for a quick recovery. From start to finish the process was simple and communication timely. I am so impressed with the service and kindness I received. It’s such a relief to know that all four of them are covered and that I’ll always be able to give them the very best care available.

Insurer: Healthy Paws

By: Kerrie

Useful

January 15, 2020