Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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a life saver!
We have had many, many major health issues with our dog, ever since he was a puppy, and Trupanion has been truly a life saver. They are wonderful to work with, and never try to fight out little details or get out of paying. We owe them so much, and always recommend to anyone with a pet! So thankful we signed up for a free trial when he was a puppy, not thinking he would ever need it!
Insurer: Trupanion
By: Amy
This company sets the gold standard for pet insurance
For starters, if you have a pet and love them, you absolutely have to get pet insurance. Your pet might be the picture of health right now, and is hard as it might be to think about right now, there will be a time when that's no longer the case. No one beat father time and sometimes injury and sickness hit when they're young. Vet bills, especially Emergency vet bills can be outrageously expensive. I'm talking refinancing your mortgage expensive. You shouldn't have to make the choice between getting your beloved pet the care they need or mortgaging your financial future. The good news is that you don't have to. Healthy Paws was recommended to me by a Vet that i trusted when my best buddy, Petey (border collie mix), was 10 years old and signing up with them is quite literally one of the most important decisions I've ever made. Without Healthy Paws my boy wouldn't be with me. Healthy Paws has been INCREDIBLE! They have covered every single expense as they said they would and they process the claims quickly. Their customer service is fantastic and there is nothing bad that I can say about them. I'm sure there are other great pet insurance companies out there, but I chose Healthy Paws and I can honestly say that you should too.
Insurer: Healthy Paws
By: Scott
Pet Insurance with fast, seamless and quality service
I normally dread submitting claims for insurance related services, but not with Figo. They have made it so seamless. The customer service is also of a super high quality, and things are done at a rapid pace. Highly recommend them.
Insurer: Figo
By: Aidan
Easy claim filing-Great Service
This is the second claim we have filed, one for wellness, one for accident and it's so easy. They process in a timely manner! Anytime we spoke to a representative, they have been friendly, helpful and answered every question. Customer care agent, Schelie, recently called us to follow up on the accident claim we filed and she was very nice and concerned about my pet. Just great all around service! Thank you!
Insurer: ASPCA
By: Ancil
Immediate feedback and help from Dustin helped me out with a stupid request impressed by customer service
Immediate feedback and help from Dustin, helped me out with a stupid request, impressed by customer service
Insurer: Trupanion
By:
Trupanion has a clear understandable insurance policy.
Trupanion has a clear, understandable insurance policy. A real person answers the phone without having to go through a long automated route selection process and remarkably...actually can answer your questions.
Insurer: Trupanion
By: KRISTI
Awesome Experience!
I filed the claim on Saturday and were shocked that the funds were in my account on Wednesday ... that was awesome! Thank you, Trupanion!
Insurer: Trupanion
By: Sally
Rep was awesome polite and very helpful
Rep was awesome, polite and very helpful
Insurer: Trupanion
By: Stacy