Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
A friend when you’re in need!
Dear Trupanion This letter that you are receiving has been in the works for a very long time, but for obvious reasons we have not been able to complete it. We lost our beautiful Yorkshire terrier Logan to lymphoma cancer on September 12th, 2018. We started with Trupanion from the beginning of purchasing Logan. This would have been back on June 1st, 2006. Throughout Logan’s life and as a life long member of Trupanion, he has needed your financial support several times. We are happy that you were with us every step of the way! From covering 90% of the costs on his multiple prescriptions to cure his persistent kennel cough. To the two major hernia surgeries Logan had to have when he was 8 years old. And later his special diet food required, as well as removal of a growth on his lip. Just to mention a few of his health issues. There have been many occasions that you were there for Logan and us, and we will never forget your support. The monthly cost that we paid for this service was well worth every dollar. The cost of his hernia surgeries alone were very expensive and cost in the many thousands of dollars. What was most touching to our family, at the most difficult time in our lives was your very thoughtful and supportive handwritten sympathy card from you Trupanion, and your beautiful and caring staff. It remains on our refrigerator at all times. ❤️❤️❤️❤️❤️❤️❤️❤️ We wish you all a very happy , healthy and prosperous new year 2020 and beyond. 🙏 There isn’t a day that goes by that we don’t miss or think at least a hundred times of our dear dear beautiful Logan. I am still crying as I write this letter to you, trying to send it to you and put some closure to all of this. I hope one day I will be able to have another Yorkshire terrier. He was the heart of our home🏡. Logan loved to play in the river near our home. He really loved water play. And adored playing with the water coming out of the the hose in the backyard Logan was very photogenic and enjoyed posing for his photos. We Love Logan 🐶🐾 Thank you Trupanion!!!
Insurer: Trupanion Canada
By: Anna
ASPCA is WONDERFUL - caring, compassionate, and always available!
I am so grateful to Shelly and everyone at ASPCA for their support and how easy and straightforward they made the claim submission process. When my dog got sick, I quickly and easily sent in the invoice for his treatment through the ASPCA app, and they provided me with updates through the app about the claim's review, processing, and fulfillment. After receiving the reimbursement checks, Shelly called to check in on my dog, and everyone was so wonderful and compassionate throughout the entire process.
Insurer: ASPCA
By: Marie
The best decision we have made for our furry family member was signing up with Trupanion!
When our 4yr old mixed breed dog started limping we certainly could not have imagined he would require major surgery immediately. Had it not been for Trupanion we would have had an incredibly difficult time managing his medical procedures. Trupanion immediately pre authorized all required treatment and made a incredibly difficult situation very manageable. The best decision we have made for our furry family member is signing up with Trupanion, and we absolutely recommend them to anyone considering pet insurance they are far and above the best! Thanks for everything you do Trupanion!
Insurer: Trupanion Canada
By: Sean
Excellent caring representatives
The adjusters worked tirelessly to overturn a pre existing condition that was not really a condition at all. They reviewed all the vet’s info and letters and agreed that Hannah’s problem was not ever a medical or behavioral problem. Then they overturned the pre existing on her record. The adjusters were fair and worked hard, with kindness and good cheer. I recommend this company to all pet parents. I feel secure in the knowledge that if there is ever is a claim to be made, it will be handled with the same care. Awesome representatives and adjusters.
Insurer: Embrace
By: Janice
Kind, caring, compassionate, and responsive custom service.
Kind, caring, compassionate, and responsive to the needs of my dogs. Easy claims process and take interest in the care of my fur babies. Love Healthy Paws!
Insurer: Healthy Paws
By: Anne
Fair but Finicky
Have been using Pets Best for about 9 years and have looked at other insurances. For the price Pets Best is reasonable and their policies are easy to understand. Warning: As the animal ages, the price will increase (but so will the likelihood of your pet needing expensive procedures and medication). Before entering a claim, be sure that all of information on the bill is correct; because the claim will be denied for any discrepancies. If it is denied, call customer service and find out why specifically the claim was denied and be sure that you it fix the discrepancy promptly. They are a little slow reviewing and paying out claims but I don't know if that would be any different with another insurance company.
Insurer: Pets Best
By: Robin
Love ASPCA
I debated about getting pet insurance as I had just gotten a new puppy who had no health issues and was not sure if I was going to be wasting my money. Now that I have Domino for almost a year I am so thankful I got it. As we send him to daycare and he is a very social pup he had parasites on and off pretty much since we got him. The medication and visits would have cost us close to a $1,000 but so thankful we ended up getting pet insurance. Submitting claims is super easy and they even call you to follow-up to see how your pup is doing, Super thankful I chose ASPCA
Insurer: ASPCA
By: Lauren
Claim and Info process
Filing a claim through my Vets office was an easy process. Also when I spoke with customer service on the phone all my questions were answered with knowledge about the process and other questions I might have had. I am pleased with ASPCA pet insurance policy and will continue to have it for my pet.
Insurer: ASPCA
By: AnnMarie
So Glad We Chose Healthy Paws
Outstanding to work with, claim process extremely consumer friendly and fast. Reached out to us to check on our Mini Aussie after surgery. HIGHLY RECOMMEND!!
Insurer: Healthy Paws
By: Gary
Great customer service
My Frenchie needed emergency back surgery a few weeks ago. It was the holidays and we were under a lot of stress financially. The surgery went well and our baby is doing fantastic. The ASPCA staff was amazing they were friendly and caring and walked me through how to make a claim. It was so easy and best of all my claim was approved very quickly and I was reimbursed even faster. I highly recommend this insurance!
Insurer: ASPCA
By: Carlos