Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Trupanion provides great health coverage
Now that claims are being handled electronically rather than through faxing, they are dealt with expeditiously and generally approved within one or two days of being transmitted and the correct amount is direct deposited to my bank account the following day. My dogs have had myriad claims for medications and surgeries and Trupanion has always been there to cover their needs.
Insurer: Trupanion Canada
By: Lorna
Always a pleasure to deal with you.
Always a pleasure to deal with you. You make things simple and representatives are very helpful and pleasant!!
Insurer: Trupanion
By: Sandy
Trupanion gets a 10!
Person immediately on the phone...he was engaged and concerned... response on claim was very fast
Insurer: Trupanion
By: Chris
Friendly Respectful and Smart customer rep who was able to understand and resolve my inquiry very quickly
Friendly, Respectful, and Smart customer rep who was able to understand and resolve my inquiry very quickly
Insurer: Trupanion
By: Jasmina
Great Service!
-fast processing and payment! Any calls I have ever made were handled very professionally
Insurer: Trupanion
By: Joanne
Trupanion was great with every claim that I filed for my pup and was also very kind and understanding when I called with questions with a claim regarding her death.
Trupanion was great with every claim that I filed for my pup and was also very kind and understanding when I called with questions with a claim regarding her death.
Insurer: Trupanion
By: Allison
You guys are always the best.
You guys are always the best. I've never had questions or needed assistance that you didn't deliver clearly & in a friendly way.
Insurer: Trupanion
By: Robyn