Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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30-40 Days for Pet's Best to Service a Claim (That's what they just told me!!)
1. Pathetic Amount of time to reimburse for claims. Today I submitted a simple claim and the web page says it will take 30-40 days to settle the claim. WHAT??!! This isn't rocket science folks! 2. I know Pets Best doesn't care (it's obvious) but we had to pay this bill up-front. And the Pet's Best reimbursement 'team' doesn't seem to be in any rush to get us reimbursed for legitimate claims! Sad. 3. Ironically, Pet's Best is OK sitting on my reimbursement BUT THEY ARE SMOKING FAST COLLECTING MY MONTHLY FEES!! THEY ARE NEVER A MINUTE LATE. 4. Sadly, the only positive claims about Pets Best is that they are A GREAT PLACE TO WORK, OVER MANY YEARS. I guess it would be a great place to work if I could sit on claims for 30-40 days (their number, not mine!).
Insurer: Pets Best
By: Bob
The Best!
I just sent a review but I really wanted to elaborate on our story with insurance. we adopted a puppy at 10 weeks old and I immediately got insurance for her. I picked a different company and all was fine. About 7 months later my puppy needed surgery for her hip and the company I had would not pay for any surgery until I had the insurance company for a year. I wasn't going to make my puppy wait three months for surgery because it was painful so I paid out of pocket and never was reimbursed. After this experience I switched insurance companies and I am so happy that I did. Heathy Paws is great and they make the whole experience easier on you not harder like the previous insurance company. Now my dog will be three and Im so glad I switched Insurance companies. Like I said in my other review I tell everyone I know who asks or has an animal that Healthy Paws is the best!!
Insurer: Healthy Paws
By: Susan
I recommend Healthy Paws to everyone. They are wonderful!
I am very happy with this company. They review your claims right away and send payments fast. I recommend them to everyone I see who has animals. My dog had knee surgery 2 weeks ago and I received payment in one week after surgery. Best company!
Insurer: Healthy Paws
By: Susan
We couldn't ask for a better Pet Insurance Company!
My sweet Pug, Buddy, just turned 12 in December and we have been with Healthy Paws since he was 6. They have been with us with every twist and turn of his health. We are so glad that we picked the right Pet Insurance Company! They really care about our boy. They make it so easy to file a claim and to get reimbursed. He's had a few surgeries over the years and they always send an email, asking how he's doing, which is so nice! We have just been delighted that they have enabled us to give our boy the care that he has deserved over the years. I would not hesitate in recommending Healthy Paws Pet Insurance to anyone, in fact, I do recommend them to everyone, because they are that good!
Insurer: Healthy Paws
By: Sandra
So far so good
I haven’t had any issues and customer care is quick and very helpful
Insurer: Figo
By: Kevin
I love Trupanion
I love Trupanion. That is all. they are the best and have saved me time and time again. I was with another company for my last dog and thank goodness she was a healthy dog because they were impossible to deal with. I have a dog with a lot of unexpected health problems which is so hard. If it weren't for this company we would have been so taxed. They have been amazing from day one. Thank you thank you.
Insurer: Trupanion Canada
By: Annabel
Great company to work with
Very quick claim return, great customer service.
Insurer: ASPCA
By: Jodi
Excellent Process and Positive Experience
My dog recently underwent major surgery. I filed the claims with the ASPCA insurance and within 3 weeks of filing the claim, the money was already in my account. The customer service is amazing and the they very clearly communicate with the customer ever step of the way. I would 100% recommend them for any other pet owner. The policies are great and as a pet parent you feel really taken care of.
Insurer: ASPCA
By: Cristobal
Terrific coverage/service
We have had Embrace for years. Have NEVER had an issue. We just lost our beloved Cheyenne whom we had extensive treatment for in the past couple of years and not once was questioned or denied. They are terrific and we highly recommend them to our fur baby’s owners.
Insurer: Embrace
By: Taryn
Very Quick claim
I took out insurance on my puppy because I was worried about her maybe eating something she shouldn't or suffering problems in her later life. Never did I imagine I would have to have her operated on at 8 months for a growth problem with her leg. As upsetting as it was to have her go through that operation the speed and ease of the claim process made the financial stress much less. Pet paws even sent me an email after the claim to check on her progress. I would recommend to anyone
Insurer: Healthy Paws
By: Katrina