Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Tragic passing of my dog
They were wonderful during this horrible time. They seemed to really care. I will have my next pet insured with them!
Insurer: Trupanion
By: Debra
#1 Pet Insurance!! Happy Customer :)
Awesome experience! Love the customer service, fast claims, direct billing and SO much more!
Insurer: Trupanion Canada
By: Kerry
Very fast service and representative I spoke to was very helpful and very compassionate.
Very fast service and representative I spoke to was very helpful and very compassionate.
Insurer: Trupanion Canada
By: Deborah
happy with her great service
happy with her great service
Insurer: Trupanion
By: Cheryl
Cody was wonderful and extremely helpful.
Cody was wonderful and extremely helpful. He walked me through everything and answered all my questions. He followed up via email to make sure I understood the reimbursement process.
Insurer: Trupanion
By: Jill
Great claims experience
Quick, easy and efficient process.
Insurer: Trupanion
By: Ivette
Customer service is knowledgeable and reassuring which is so welcoming when you are dealing with stressful situations with your pets.
Customer service is knowledgeable and reassuring which is so welcoming when you are dealing with stressful situations with your pets. They always seem to make me feel better knowing they are on my team.
Insurer: Trupanion Canada
By: Chantel
fast efficient accurate service
fast efficient accurate service
Insurer: Trupanion Canada
By: Heather