Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you for helping us save Blue
Our Siberian cat, Blue, a member of our family that we can’t imagine life without, ate a lily. Lilies are very poisonous to cats. Our vet sent us right to our MedVet. He is a lucky boy to be alive. He spent three days on an IV and medication. Without Healthy Paws we would of had to beg, steal and borrow to keep our boy alive. Within a week of submitting our claim we were reimbursed. Thank you to Healthy Paws for helping us, help Blue😻
Insurer: Healthy Paws
By: Missy
Best pet insurance. If you're debating between companies choose healthy paws.
I have had healthy paws pet insurance for my 2 cats since 2014 and have probably saved at least $4000 dollars on their care in that time, possibly more. I have had some very serious things happen with both kitties that cost a lot of money and knowing that healthy paws would reimburse the majority of the cost for those things was a HUGE comfort and made it possible for me to even provide the care for my babies that otherwise I could not have. Pet health insurance is definitely worth it and healthy paws is the best one around. They even wrote me personally to check in and see how my cat teddy was doing after his recent dental where he had to have some pretty serious work done. That's quality and the kind of company I want to work with.
Insurer: Healthy Paws
By: Laura
Pets best is just that!
I am very skeptical about pet insurance. I went with Pets Best because they were 1/2 the price of my previous insurance, 1/3 of the deductible, and paid 90% as opposed to 80%. This being said, I was even more skeptical. I hd two separate claims, fairly close together-most places would make you do separate claims-not these guys. It was so easy to do, my Husband couldn’t believe it either. Samson was only 6 -not young for a Mastiff, but not old either. He was not acting right, we took him to the first vet at $400. A month later he was acting as if bloating, took him in, had surgery, and he never came out of the anesthesia 😞💔. Many thousand later and VERY FEW, VERY pleasant phone calls later, we had a check. I called back to cancel his policy (I forgot with all my grief,) the man on the phone said how sorry he was for my loss and that they would be sending me my last payment back! This is one of the last, true, honest, amazing companies left in this country! They paid everything that they said they would and then some. I am a customer for life-as are many of my coworkers, friends, and dog associates, which are many. Thank you Pets Best, you made my grief so much more tolerable! Keep up the good work and God bless your sweet costumer service people-they ROCK! ❤️❤️❤️
Insurer: Pets Best
By: Jennifer
THANK YOU for making a difficult time a little easier for us !
Thank you for making a difficult time easier for us.. and the process so simple !
Insurer: Trupanion
By: Kayla
Tragic passing of my dog
They were wonderful during this horrible time. They seemed to really care. I will have my next pet insured with them!
Insurer: Trupanion
By: Debra
#1 Pet Insurance!! Happy Customer :)
Awesome experience! Love the customer service, fast claims, direct billing and SO much more!
Insurer: Trupanion Canada
By: Kerry
Very fast service and representative I spoke to was very helpful and very compassionate.
Very fast service and representative I spoke to was very helpful and very compassionate.
Insurer: Trupanion Canada
By: Deborah