Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Must Have!
Awesome customer service and quick claim reimbursements! My companion is alive today because of Nationwide!
Insurer: Nationwide
By: Sandra
Our family is so happy we switched
Our family is so happy that we switched our pet insurance from Nationwide to Spot. It was an extremely easy process getting our Cavapoo, Sloane, set up and covered. Anytime we have any questions or concerns, the customer service team at Spot is always there to help us on the phone. We recommend them to all pet owners! Thanks Spot!
Insurer: Spot Canada
By: Customer
Trupanion is the Best!!!
Trupanion is an amazing pet Insurance. We are so happy we picked Trupanion for our girls. There response time is very quick and they are very helpful if you have any questions. Keep up the good work. Mary
Insurer: Trupanion Canada
By: Mary
Trupanion responds quickly to claims.
I always find Trupanion to be rapid in responding...I am very happy with my experience with Trupanion and would certainly recommend your company to anyone I know who needs pet insurance.
Insurer: Trupanion Canada
By: Pat
Very efficient polite knowledgeable and compassionate when answering my questions.
Very efficient, polite, knowledgeable, and compassionate when answering my questions.
Insurer: Trupanion
By: Ella
In the know
Every time I submit a claim I get a response immediately that you have received it. I then receive updates from you as my claim is being processed. It's nice to know what is going on. Thanks for keeping us updated.
Insurer: Trupanion
By: Cynthia
Quincy, proud owner of my human
Except for some delays in processing on weekends I've always been a fan. I appreciate you and I've aleays been impressed when I've had to contact you with questions.
Insurer: Trupanion
By: Abbie
The rep was terrific.
The rep was terrific.
Insurer: Trupanion
By: Kathleen
Thanks, Trupanion!
My two kiddos have been on Trupanion since 2011. Their claims have always been handled in a quick manner, usually via e-mail. I appreciate the fact that when I need to talk to a human one is always available via mail. Service is efficient and friendly. I'm so grateful to have Trupanion insurance for my pets.
Insurer: Trupanion
By: Kathleen
I didn't have to sit and listen to canned music for 10 minutes.
I didn't have to sit and listen to canned music for 10 minutes.
Insurer: Trupanion Canada
By: David