Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Wow!
Excellent and super fast customer service!
Insurer: Trupanion
By: Caroline
The staff that reviews the claims doesn't connect them appropriate and lacks sufficient medical knowledge.
The staff that reviews the claims doesn't connect them appropriate and lacks sufficient medical knowledge. They don't know how to connect the term with the definition of a condition.
Insurer: Trupanion
By: John
So glad I got pet insurance for Riley.
From day one I've been happy with Trupanion They are always there when I need them. Riley gets Chiropractic treatments since his surgery 4 years ago. He is doing great. Jumping and running
Insurer: Trupanion
By: Patti
Fast and Friendly Claims Processing!
You guys make it so easy and fast to submit claims and receive reimbursements. I truly appreciate it and highly recommend you to others! Thank you!
Insurer: Trupanion
By: Juli
Friendly Customer Service
Friendly Customer Service
Insurer: Trupanion
By: Frank
Very satisfied
Excellent customer service & prompt reimbursement on claims.
Insurer: Trupanion
By: Sheila
The person I spoke with was professional friendly and very helpful.
The person I spoke with was professional, friendly and very helpful.
Insurer: Trupanion
By: Pattie
Your company and your personnel were very helpful and positive and comforting when we went through a hard time with our dog.
Your company and your personnel were very helpful and positive and comforting when we went through a hard time with our dog. Now that he is great, we have also Trupanion to thank for his being 100% well!! You were there for us and we recommend Trupanion to all our friends and family!! Thor our Maltese thanks you too!!
Insurer: Trupanion
By: Caterina
Trupanion Keeps My Furbabies Healthy!
It is so easy to file a claim and you're always here for me and my furbaby Arthur. I could not care for him without the help of Trupanion. He is maintaining his weight, and he's happy, healthy and active. Trupanion has never let me down and I don't have to worry or hesitate when it comes to providing my babies with the highest quality of care.
Insurer: Trupanion
By: Jennifer
Quality Care For Those Who Can Afford It
Although I am sometimes confused about why I am refused (just a couple of times), I am overall extremely happy when there is a big problem. I sincerely hope Trupanion will continue to keep care at this level and not lower it like so many other companies.
Insurer: Trupanion Canada
By: Darlene