Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Bravo - Trupanion is the best!
Trupanion saved us a lot of worry and alleviated our financial concerns during a difficult time. Some background: Geordie, our little Cairn, fractured his leg, playing at doggie day care last month, when he was just eight month old. Needing an operation, he was in the hospital for two days, fitted with a "cone of shame" and given instructions for restricted exercise and no contact with other dogs for a while. It's been a tough five weeks but now we're on the other side of things and Geordie has made a full recovery. From the first contact with Trupanion, we were treated with kindness, concern, and a real willingness to help. When we had questions, they were always answered clearly . Our claims were covered very promptly and we couldn't be happier. We are constantly telling our friends about this wonderful company and we HIGHLY recommend them. Now if Trupanion only covered humans, I'd switch in a minute! BRAVO
Insurer: Trupanion
By: Heather
Great Company for your pet!!
Had a problem that required I bring my dog to an animal hospital on a Sunday. After treatment, I was given an invoice to submit to Trupanian. I received an immediate confirmation that the claim was received and td begin to process it. 5 days later I got a note saying it was done and the funds deposited into my bank account. Fantastic company to work with. They really have both the pet and the owners best interest in mind and are a pleasure to deal with. Highly recommend Trupanian if you want piece of mind that should your pet will be well taken care of medical care is needed.🐕🐕🐕🐕
Insurer: Trupanion
By: Nat
Wow!
Excellent and super fast customer service!
Insurer: Trupanion
By: Caroline
The staff that reviews the claims doesn't connect them appropriate and lacks sufficient medical knowledge.
The staff that reviews the claims doesn't connect them appropriate and lacks sufficient medical knowledge. They don't know how to connect the term with the definition of a condition.
Insurer: Trupanion
By: John
So glad I got pet insurance for Riley.
From day one I've been happy with Trupanion They are always there when I need them. Riley gets Chiropractic treatments since his surgery 4 years ago. He is doing great. Jumping and running
Insurer: Trupanion
By: Patti
Fast and Friendly Claims Processing!
You guys make it so easy and fast to submit claims and receive reimbursements. I truly appreciate it and highly recommend you to others! Thank you!
Insurer: Trupanion
By: Juli
Friendly Customer Service
Friendly Customer Service
Insurer: Trupanion
By: Frank
Very satisfied
Excellent customer service & prompt reimbursement on claims.
Insurer: Trupanion
By: Sheila
The person I spoke with was professional friendly and very helpful.
The person I spoke with was professional, friendly and very helpful.
Insurer: Trupanion
By: Pattie
Your company and your personnel were very helpful and positive and comforting when we went through a hard time with our dog.
Your company and your personnel were very helpful and positive and comforting when we went through a hard time with our dog. Now that he is great, we have also Trupanion to thank for his being 100% well!! You were there for us and we recommend Trupanion to all our friends and family!! Thor our Maltese thanks you too!!
Insurer: Trupanion
By: Caterina