Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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You have always been helpful.
You have always been helpful.
Insurer: Trupanion
By: Gloria
very helpful and answered all my questions
very helpful and answered all my questions
Insurer: Trupanion Canada
By: Lynn
A great experience
Easy to file a claim and efficiently handled in a very timely manner
Insurer: Trupanion
By: Larry
The one time deductible is amazing and Melissa was very helpful!
The one time deductible is amazing and Melissa was very helpful!
Insurer: Trupanion
By: Alexa
Best customer service ever!
Best customer service ever!
Insurer: Trupanion
By: Steven
Excellent communication!
Excellent communication!
Insurer: Trupanion
By: William
answered all my questions and sent me the email I need in a very timely manner.
answered all my questions and sent me the email I need in a very timely manner. Excellent service.
Insurer: Trupanion
By: rita
We haven't had a claim yet but just setting up and making changes to payment options was handled very well
We haven't had a claim yet but just setting up and making changes to payment options was handled very well
Insurer: Trupanion
By: Kay
Very easy to work with
Very easy to work with
Insurer: Trupanion
By: Victor
The rep I talked to didn't really seem to want to explain anything and just directed me the paperwork I had received to answer my questions
The rep I talked to didn't really seem to want to explain anything and just directed me the paperwork I had received to answer my questions
Insurer: Trupanion
By: Nicole