Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws saved my cat's life!
I signed up for Healthy Paws because my cat turned 6, and I figured it was about time for just in case. My friend recommended it to me - and it was one of the best suggestions I received ever! Shortly after, my cat got diagnosed with IBD, and he's been getting treated ever since. This was not cheap, but luckily with Healthy Paws, I could afford all treatments, vet visits, tests, and medications just fine. And the reimbursement is so easy. I submit a photo of the vet bill via their app, and they send me a wire transfer. Recently I had to take him to the ER and they thought he might have cancer... which was the most heart breaking news ever. Healthy Paws reached out to me and asked if my cat was doing okay. It was such a nice personal message and I was so grateful - I mean what kind of insurance company would ever do that! Thank you so much, Healthy Paws!
Insurer: Healthy Paws
By: Jisoo
Affiliating with Healthy Paws was the second best decision I made, Mollie was the first!!!
Mollie had a ruptured disc that eventually caused her to stop walking, surgery was done immediately. Having a piece of mind with Healthy Paws meant so much to our familly. The immediate attention, caring people and reimbursement was everything that they said they would do and then some. Healthy Paws continued to check on Mollie to see how she is doing.
Insurer: Healthy Paws
By: Deborah
Professional, helpful, timely, and great pet insurance.
Excellent service, professional staff, great pet insurance.
Insurer: Trupanion
By: Nancy
Always so friendly & asked how my fur babies were doing!
Always so friendly & asked how my fur babies were doing!
Insurer: Trupanion
By: Shauna
Friendly helpful efficient knowledgeable
Friendly, helpful, efficient, knowledgeable
Insurer: Trupanion
By: Val
THE BEST
Trupanion is simply the best, the customer service is outstanding, the process is VERY easy, efficient, thorough AND easy to understand!
Insurer: Trupanion
By: Rachel
Friendly and helpful
Friendly and helpful
Insurer: Trupanion
By: Kevin
Very helpful and easy to submit claims
Very helpful and easy to submit claims
Insurer: Trupanion
By: Rachael
Great experience!
Trupanion's claim process is the best of any company I have dealt with. Its very smooth, they always update you on the status and pay promptly. While I would love them to cover more, I can't help but love the claim experience.
Insurer: Trupanion
By: Kenneth
Trupanion not only cares for the animal but also cares for the owner person by helping them through the claims process.
Trupanion not only cares for the animal but also cares for the owner person by helping them through the claims process. while pet insurance is not cheap, it is a necessity and if premiums are paid in good faith, then insurance companies assist with the proper filling out of claim forms and their processing
Insurer: Trupanion
By: Richard