Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


February 12, 2020

Because everyone is super helpful

Because everyone is super helpful

Insurer: Trupanion

By: Doris

Useful
February 12, 2020

From start to first ALL of my experiences with Trupanion have been positive.

From start to first ALL of my experiences with Trupanion have been positive. This is my first dog and I just adopted her Nov 1st. My vet recommended Trupanion and I am so glad that I listened. Every customer service person is knowledgeable and caring. Each person speaks of my pet by name and understands and guides me through the process. I could not have made a better decision than to choose Trupanion.

Insurer: Trupanion

By: Lisa

Useful
February 12, 2020

From start to first ALL of my experiences with Trupanion have been positive.

From start to first ALL of my experiences with Trupanion have been positive. This is my first dog and I just adopted her Nov 1st. My vet recommended Trupanion and I am so glad that I listened. Every customer service person is knowledgeable and caring. Each person speaks of my pet by name and understands and guides me through the process. I could not have made a better decision than to choose Trupanion.

Insurer: Trupanion

By: Lisa

Useful
February 12, 2020

Good coverage and customer service

Good coverage and customer service

Insurer: Trupanion

By: Milt

Useful
February 12, 2020

Trupanion helped us cover a surgery for Poe and was extremely helpful answering questions on the phone.

Trupanion helped us cover a surgery for Poe and was extremely helpful answering questions on the phone.

Insurer: Trupanion

By: Duncan

Useful
February 12, 2020

Very pleased with the service

Very pleased with the service

Insurer: Trupanion

By: Jackie

Useful
February 12, 2020

Very satisfied with Trupanion experience over 5 years.

Very satisfied with Trupanion experience over 5 years.

Insurer: Trupanion

By: David

Useful
February 12, 2020

We have always had an awesome experience with Trupanion support and their insurance.

We have always had an awesome experience with Trupanion support and their insurance.

Insurer: Trupanion

By:

Useful
February 12, 2020

We LOVE Trupanion!

I love Trupanion! You guys have been so helpful through everything! I also recommend you to everyone looking for pet insurance!

Insurer: Trupanion

By: Alyssa

Useful
February 12, 2020

So far service has been good

So far service has been good

Insurer: Trupanion Canada

By: Leonard

Useful

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