Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Easy to deal with friendly customer support ease of use through vet
Easy to deal with, friendly customer support, ease of use through vet
Insurer: Trupanion Canada
By: Cathy
Excellent customer service efficient well built website quick response to claims
Excellent customer service, efficient, well built website, quick response to claims
Insurer: Trupanion
By: Cheryl
Satisfied Customeer
I had a beloved miniature poodle who had heart problems and cancer. As time went on, she needed all kinds of interventions, including surgery and multiple medications. Trupanion paid promptly and reliably. My vet was connected to their Express system, so I all I had to pay at the time was my portion of the bill - no filing forms and waiting. They really seem to care about my pets and my relationship with them.
Insurer: Trupanion
By: Alexandra
No complaints very helpful when I call.
No complaints, very helpful when I call.
Insurer: Trupanion
By: Debbie
Trupanion-great for pets, owners & vets!
Not only does the practice I work for highly recommend Trupanion because of its ability to pay the practice directly and ease of filing claims, I love Trupanion for is friendly, knowledgeable CSRs, ability to pick my own deductible/monthly premium, and overall easy to understand coverage.
Insurer: Trupanion
By: Tara
This company has the right product and customer service
This company has the right product and customer service
Insurer: Trupanion
By: Rhonda
Very nice and thoughtful!
Very nice and thoughtful!
Insurer: Trupanion
By: Lekesha