Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
THE BEST
I could not have gone thru my dog's cancer without Healty Paws. they saved me and my dog sparky. Healthy Paws is by far the best pet plan. I have a ton of friends with pets, all have different plans, when i tell them about my experiences with Healthy Paws their jaws drop. Many of them have made the switch. I love and am forever grateful to Healthy Paws.
Insurer: Healthy Paws
By: Joanne
Excellent service
Trupanion is very user-friendly. It is easy to file a claim and they respond quickly. I have been very happy with Trupanion in the two years since I adopted my shelter dog.
Insurer: Trupanion
By: Rozalind
I am so happy with this company
No one insurance company can be all things to everyone, but it was a good choice 5 years ago when I got Flash. I realize their computer identifies my call and they answer asking me how Flash is. It is a nice touch. Once the paperwork is in order on a claim everything from there seems to run smoothly. They do a direct deposit back into an account so I am not waiting for the mail to arrive. It seems they think of everything.
Insurer: Trupanion
By: nathaniel
Compassion and excellent customer service
I am very happy that I made the decision to insure Juno several years ago. She recently tore a cruciate ligament and had surgery. My claim to Healthy Paws was handled very professionaly.
Insurer: Healthy Paws
By: Albert
Compassion and excellent customer service
I am very happy that I made the decision to insure Juno several years ago. She recently tore a cruciate ligament and had surgery. My claim to Healthy Paws was handled very professionaly.
Insurer: Healthy Paws
By: Albert
Outstanding service
Healthy Paws Pet Insurance was incredibly helpful after our cat needed major bladder surgery. The process was very straightforward, and our claim was processed extremely quickly. There were no hidden "catches," and everything was remarkably straightforward.
Insurer: Healthy Paws
By: Adam
Amazing Service
Healthy Paws has been amazing. The claims process could not be easier (two minutes to upload an itemized receipt is all it takes) and I received my reimbursements within two days! Customer service also reached out to see how my dog was doing post appointments. I would say to get healthy paws if you are choosing between insurance carriers!
Insurer: Healthy Paws
By: Dani
Ease of claim submission!
Our furbaby has been insured since day one with Nationwide. Have always had excellent customer service, very caring reps when i have called... and now the claims process was even easier online.
Insurer: Nationwide
By: judy